Details
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Bug
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Resolution: Fixed
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Low
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Severity 3 - Minor
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9
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Description
NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.
Steps to replicate:
- Create a Service Desk;
- Create a request on it;
- Observe the "Time to Resolution" (SLA) field present;
- In this project's administration, add the "Time to Resolution" in the screen associated to the "Edit Issue" or "Resolve Issue" screens;
- Open the Service Desk request in JIRA, notice the field being displayed correctly below the Labels field and in the SLA column as well
- Try editing any field through inline editing and the "Time to Resolution" field is still displayed in the issue:
- Try editing any field through the "Edit" button. Notice the "Time to Resolution" field will be cleared, and it is not even being shown on the screen.
WORKAROUND: remove the "Time to resolution" field from the above mentioned screens.
Attachments
Issue Links
- is related to
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JSDSERVER-1014 SLA is cleared when the field is present in the Edit Issue screen
- Closed