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  1. Jira Service Management Cloud
  2. JSDCLOUD-1013

Ability to perform issue actions from queues screen

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    • Icon: Suggestion Suggestion
    • Resolution: Done
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Updated as of Apr 2019

      Hi everyone,

      Thank you for your votes and comments on this suggestion. As of April 2019, we have rolled out the ability to transition status and assign issues directly from queues.

      Caroline Bartle | Product Manager, Jira Service Desk Cloud

      As an agent, I would like to perform actions on issues from the queues screen instead of having to navigate to issues in order to perform an action. Actions I may want to perform include commenting, editing, assigning, and transitioning issues.

      Similar functionality is seen in JIRA Agile Plan view when right clicking on issues. Issue navigator also has similar functionality when in list view.

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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                Created:
                Updated:
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