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  1. Jira Service Management Cloud
  2. JSDCLOUD-1006

Have better documentation regarding Service Desk Agents

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently, in the documentation for Service Desk Agents, there is no mention of what someone should look out for if their users are not listed as agents within the Service Desk (despite being in the proper group).

      Here are some things that could be inserted to make things clearer :

      • The JIRA Service Desk agent access global permission should be mentioned
      • The assignment of agents to their respective Service Desk, that can be accessed via the 'Service Desk Agents' menu in the Administration

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          Suggestion - JSDSERVER-1006 Have better documentation regarding Service Desk Agents

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              2051614ef017 Joanna Kitanovic
              jtye Joe Wai Tye (Inactive)
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