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  1. Jira Service Management Cloud
  2. JSDCLOUD-10056

Add the ability to export Assets field value instead of internal key during CSV export

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      Hello Team 👋 !

      Once again we thank you very much for all the input and engagement on this suggestion. It is our intention to address this and we are looking into scheduling the work in FY24 roadmap, I will update you as soon it's confirmed.

      We did have a change in our solution approach that I wanted to communicate, we will be looking at adding the object label in addition to the internal key instead of replacing the internal key with the object label. This will make it a non-breaking change for those who use the csv in automations outside of the product. Please let us know if you have any feedback or concerns about that approach.

      Thanks,

      Mohamed Hassan | Product Manager

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      Hello Team 👋 ! Once again we thank you very much for all the input and engagement on this suggestion. It is our intention to address this and we are looking into scheduling the work in FY24 roadmap, I will update you as soon it's confirmed. We did have a change in our solution approach that I wanted to communicate, we will be looking at adding the object label in addition to the internal key instead of replacing the internal key with the object label. This will make it a non-breaking change for those who use the csv in automations outside of the product. Please let us know if you have any feedback or concerns about that approach. Thanks, Mohamed Hassan | Product Manager

    Description

      Problem

      During the Assets export process, the CSV output does not display the actual Assets objects names for the Insight object custom fields. Instead, those are represented as an internal key in format <WorkspaceID>:<ObjectKeyNumber>

      Suggested Solution

      After export, CSV outputs should show Assets object names or object keys in the columns for Insight object custom fields.

      Why This Is Important

      Unable to get complete data during exports impacting management reports

      Workaround

      Process the exports with another tool and make a GET request to each object to get further details, eg:

      https://api.atlassian.net/jsm/insight/workspace/<workspace-id>/v1/object/<object-id>{}

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              90325da67d46 Mohamed Hassan
              cf3a9e2a2246 Diptajeet Datta
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              Dates

                Created:
                Updated: