Update 8th July 2022:

Hello everyone, 

Thanks for your continued interest and feedback. We understand the strong demand for this feature and are actively working towards a solution. We also appreciate the delay in communication and will provide more regular updates moving forward.

As a first step, we are planning to make the import APIs available on Forge in order to allow integrations for Insight Cloud to be built and distributed via Marketplace. From there we are also planning to build a number of integrations ourselves, and are continuing to review customer demand and impact. 

Unfortunately we aren’t in a position to share timelines just yet, but we will provide an update and ETA as soon as possible.

Thank you again,

Doro | Product Manager | Jira Service Management