Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-10030

Ability to backup Assets data and configuration

XMLWordPrintable

    • 3,980
    • 560

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Update - 30 January 2025

      Hi all,

      Happy New Year! I wanted to provide a quick update on the Assets Backup/Restore functionality. We have commenced development and are actively working on this feature. Our target is to have it available by July 2025. As we progress, we will share more precise dates. Please stay tuned for further updates.

      Thank you for your continued support and patience.

      Vish
      Sr. Product Manager | Jira Service Management

      Problem Definition

      Currently, customers do not have a way to backup Assets data and configuration. 

      Suggested Solution

      Provide the ability to backup Assets objects and Assets configuration 

      Workaround

      Customers have to manually  export objects under each object type. You may use Assets REST APIs calls to export objects and keep their backup: JSDCLOUD-9879. Soon the object schema level exports will be available as well with JSM Assets.

      Or, there is a marketplace app that currently provides the option of backup and restore for Assets:  Insight Assets Backup & Migration

            [JSDCLOUD-10030] Ability to backup Assets data and configuration

            Pinned comments

            Pinned by Vishwas Prasad

            Vishwas Prasad added a comment -

            Hi all,

            Happy New Year! I wanted to provide a quick update on the Assets Backup/Restore functionality. We have commenced development and are actively working on this feature. Our target is to have it available by July 2025. As we progress, we will share more precise dates. Please stay tuned for further updates.

            Thank you for your continued support and patience.

            Vish
            Sr. Product Manager | Jira Service Management

            Vishwas Prasad added a comment - Hi all, Happy New Year! I wanted to provide a quick update on the Assets Backup/Restore functionality. We have commenced development and are actively working on this feature. Our target is to have it available by July 2025. As we progress, we will share more precise dates. Please stay tuned for further updates. Thank you for your continued support and patience. Vish Sr. Product Manager | Jira Service Management

            All comments

            Brian added a comment -

            I have been tuned and ready since your public update on Jan 30 '25,
            "Our target is to have it available by July 2025. As we progress, we will share more precise dates."

            So just wondering here, have you made any progress and are you ready to share more precise dates? - or a postpone/abandonment of the ability?

            Not to stress you, but we're now only  ~2wks from July 2025,  so your own planned 'deadline' seems pretty close for all the customers impatiently awaiting this ability to actually backup such an important part of their systems

            Brian added a comment - I have been tuned and ready since your public update on Jan 30 '25, " Our target is to have it available by July 2025. As we progress, we will share more precise dates. " So just wondering here, have you made any progress and are you ready to share more precise dates ? - or a postpone/abandonment of the ability? Not to stress you, but we're now only  ~2wks from July 2025,  so your own planned 'deadline' seems pretty close for all the customers impatiently awaiting this ability to actually backup such an important part of their systems

            Patrick added a comment -

            Hi, what is the status? 

            Patrick added a comment - Hi, what is the status? 

            Loic Mollet added a comment -

            As Assets is now an "app" like JSM or Jira, maybe it will be easier to backup its data ? it would be a very interesting and useful upgrade !

            Loic Mollet added a comment - As Assets is now an "app" like JSM or Jira, maybe it will be easier to backup its data ? it would be a very interesting and useful upgrade !

            JZD added a comment -

            Hi Folks, some updates here for this?
             

            JZD added a comment - Hi Folks, some updates here for this?  

            Connie Lanter added a comment -

            Hi 7437bc70dee3 We loved your new year update! Now that it's somehow already May (wow!) checking in on this as SpaceX is really looking forward to it. Is this still on track to be available by July of this year? Thank you! 

            Connie Lanter added a comment - Hi 7437bc70dee3 We loved your new year update! Now that it's somehow already May (wow!) checking in on this as SpaceX is really looking forward to it. Is this still on track to be available by July of this year? Thank you! 

            Stephanie P. added a comment - - edited

            Thank you for sharing the exciting news about Atlassian's upcoming launch of the Assets Backup/Restore functionality in July 2025. This is indeed a highly anticipated feature that we certainly have been eagerly waiting for.

            As we look forward to the launch, I have a few questions I hope you can answar:

            1. Will the backup feature be available for individual schemas, or is it expected to be applied to the entire asset at a time? In other words, can users selectively choose which parts of an asset to backup, or is it an all-or-nothing approach?

            2. Are there any specific requirements or prerequisites for utilizing the backup/restore functionality? For example, will users need to have certain permissions or access levels to perform backups or restores?

            3. Are there any limitations or restrictions we should be aware of during the trial? This could include factors such as the size of the assets that can be backed up, any specific file formats supported, or any other considerations that may affect the usage or performance of the feature.

            4. Are there any possibility that Atlassian will share there roadmap for this feature ?

            Best Regards
            Stephanie

            Stephanie P. added a comment - - edited Thank you for sharing the exciting news about Atlassian's upcoming launch of the Assets Backup/Restore functionality in July 2025. This is indeed a highly anticipated feature that we certainly have been eagerly waiting for. As we look forward to the launch, I have a few questions I hope you can answar: 1. Will the backup feature be available for individual schemas, or is it expected to be applied to the entire asset at a time? In other words, can users selectively choose which parts of an asset to backup, or is it an all-or-nothing approach? 2. Are there any specific requirements or prerequisites for utilizing the backup/restore functionality? For example, will users need to have certain permissions or access levels to perform backups or restores? 3. Are there any limitations or restrictions we should be aware of during the trial? This could include factors such as the size of the assets that can be backed up, any specific file formats supported, or any other considerations that may affect the usage or performance of the feature. 4. Are there any possibility that Atlassian will share there roadmap for this feature ? Best Regards Stephanie

            Pinned by Vishwas Prasad

            Vishwas Prasad added a comment -

            Hi all,

            Happy New Year! I wanted to provide a quick update on the Assets Backup/Restore functionality. We have commenced development and are actively working on this feature. Our target is to have it available by July 2025. As we progress, we will share more precise dates. Please stay tuned for further updates.

            Thank you for your continued support and patience.

            Vish
            Sr. Product Manager | Jira Service Management

            Vishwas Prasad added a comment - Hi all, Happy New Year! I wanted to provide a quick update on the Assets Backup/Restore functionality. We have commenced development and are actively working on this feature. Our target is to have it available by July 2025. As we progress, we will share more precise dates. Please stay tuned for further updates. Thank you for your continued support and patience. Vish Sr. Product Manager | Jira Service Management

            Gabriel Points added a comment -

            Hi 7437bc70dee3, Maybe I missed it but do you have the time line of when this will be delivered?

            Gabriel Points added a comment - Hi 7437bc70dee3 , Maybe I missed it but do you have the time line of when this will be delivered?

            HAEGELIN Sacha added a comment -

            7260236ab89d Would it make sense to add those componenets in this request, to give some visbility on it to the team in charge of the new Atlassian Backup?
             "BRIE - Full Backup", "BRIE - Full Backup - Confluence", "BRIE - Full Backup - Jira Software", "BRIE - Restore", "BRIE - Restore - Confluence", "BRIE - Restore - Jira Software"

            HAEGELIN Sacha added a comment - 7260236ab89d Would it make sense to add those componenets in this request, to give some visbility on it to the team in charge of the new Atlassian Backup?  "BRIE - Full Backup", "BRIE - Full Backup - Confluence", "BRIE - Full Backup - Jira Software", "BRIE - Restore", "BRIE - Restore - Confluence", "BRIE - Restore - Jira Software"

            Nuria Fernandez Peralvo added a comment -

            Hi,

            Is there any update on this, please? As per your last comment, an update was going to be shared by the end of the year and it´s already January, 2025.

            Thanks!

            Nuria

            Nuria Fernandez Peralvo added a comment - Hi, Is there any update on this, please? As per your last comment, an update was going to be shared by the end of the year and it´s already January, 2025. Thanks! Nuria

              7260236ab89d Justin King
              skahol Swati Kahol
              Votes:
              793 Vote for this issue
              Watchers:
              432 Start watching this issue

                Created:
                Updated: