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  1. Jira Service Management Cloud
  2. JSDCLOUD-10026

Search specific Audit trail for easier Troubleshooting | Mercadolibre

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    • Resolution: Duplicate
    • Automation - A4J
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      Internal:

      Keyonna Taylor created on behalf of customer: Mercadolibre

      Customer would like the ability to search the audit log of a particular rule (all set up on Classic)to troubleshoot. How to identify a specific time Frame of audit logs or event.

      Automatically see or monitor/manage if a rule is enable or disabled.  

      IMPACT This is too manual right now that investigating it can take up so much time they may miss an SLA (impact the end customer as well as company KPIs)

       

              Unassigned Unassigned
              fa7f51582178 Keyonna Taylor (Inactive)
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