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Suggestion
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Resolution: Low Engagement
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None
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0
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2
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Agent doesn't solve issues, developers solves issues.
In current permission scheme, all developers must have agent license, this is absurd.
I doesn't understand, why jira service desk locks permission on issues now, not only on customer request, but it cannot be changed, there are at least other two ways to solve this:
1) all jira users would have permission to transition issue, resolve issue and log work
2) jira service desk lock all permissions only on issue types, that added in service desk -> settings -> request types
- is related to
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- Gathering Interest
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- Gathering Interest
- relates to
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- Closed
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[JSDSERVER-884] Jira users permission
This one is nagging more people. See also;
https://jira.atlassian.com/browse/JSD-931
https://jira.atlassian.com/browse/JSD-861
https://jira.atlassian.com/browse/JSD-884
And the discussion thread on https://confluence.atlassian.com/display/AOD/Managing+collaborators
If you agree - please contribute/vote up!
It seems that Atlassian is leaving the path towards ''Dream big, work smart, deliver fast'' and starts introducing silo's itself. A pity, to use an understatement, 'cause it limits the potential of Servicedesk - even to the point that the added value becomes questionable.
hajo.van.ravenswaay
added a comment - - edited This one is nagging more people. See also;
https://jira.atlassian.com/browse/JSD-931
https://jira.atlassian.com/browse/JSD-861
https://jira.atlassian.com/browse/JSD-884
And the discussion thread on https://confluence.atlassian.com/display/AOD/Managing+collaborators
If you agree - please contribute/vote up!
It seems that Atlassian is leaving the path towards ''Dream big, work smart, deliver fast'' and starts introducing silo's itself. A pity, to use an understatement, 'cause it limits the potential of Servicedesk - even to the point that the added value becomes questionable. 
Etienne Paquin
added a comment - Agree with issue scheme restrictions being absurd.
https://jira.atlassian.com/browse/JSD-931 is getting some votes, same topic and was suggested by the Atlassian Service Desk as an issue to vote on.
You should consider voting.
Etienne Paquin
added a comment - Agree with issue scheme restrictions being absurd.
https://jira.atlassian.com/browse/JSD-931 is getting some votes, same topic and was suggested by the Atlassian Service Desk as an issue to vote on.
You should consider voting.
Hello,
Thank you for submitting this suggestion. We appreciate you taking the time to share your ideas for improving our products, as many features and functions come from valued customers such as yourself.
Atlassian is committed to enhancing the security and compliance of our Data Center products, with an emphasis on sustainable scalability and improving the product experience for both administrators and end-users. We periodically review older suggestions to ensure we're focusing on the most relevant feedback. This suggestion has had very low engagement over the past four years, with no new watchers, votes, or comments. As a result, we're closing it for now.
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