Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-51

As an agent I would like to raise a request through the Customer Portal on behalf of a customer

    XMLWordPrintable

Details

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      If an agent creates an issue on behalf of a user through the customer portal, they can't specify the reporter. This means they need to create the issue, then edit it to specify that reporter.

      If they use the normal create issue screen all the pre-populated fields in the Customer Portal form will not be used. It adds a friction point for the agent as it increases effort.

      Attachments

        Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-38 As an admin I want Service Desk to recognise issues created by Mail Handlers and through the standard Create Issue

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-51 As an agent I would like to raise a request through the Customer Portal on behalf of a customer

          • Closed
          mentioned in

          Page Loading...

          Page Loading...

          Activity

            People

              Unassigned Unassigned
              dcurrie@atlassian.com Dave C
              Votes:
              25 Vote for this issue
              Watchers:
              15 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync