Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-446

Reporter does not receive notifications when creating issues without using ServiceDesk customer portal

    XMLWordPrintable

Details

    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      For a project which is associated with ServiceDesk, if a user creates a Service Desk Request (through the Customer Portal), then notifications are sent correctly according to JSD-323.

      However, if an issue is created normally by clicking on Create Issue button (same project) or via email through a mail handler (same project, no matter Default Reporter or recognized user), then the Reporter does not receive any notifications at all, including Issue Creation, Issue Updated, Issue Commented, and Issue Resolved.
      This does not happen when ServiceDesk is disabled, hence ServiceDesk must have affected JIRA notifications in an unexpected manner.

      Please take note that in all of the above situations, Notify me is On for the Reporter all the times. This raises a question with the way ServiceDesk handles notifications to Reporters: even though they purposely want to receive notifications for their own changes, they can't.

      Attachments

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-550 Reporter does not receive notifications when creating issues outside the Customer Portal

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-611 Reporter does not receive notifications when creating issues without using ServiceDesk customer portal, even with JSD notification set to 'off'

          • Medium - Medium priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-446 Reporter does not receive notifications when creating issues without using ServiceDesk customer portal

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-323 notification not working in version 1.2.0

          • Medium - Medium priority issues
          • Closed
          Discovered while testing

          JSP-188090 Loading...

          mentioned in

          Page Loading...

          Activity

            People

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
              Votes:
              21 Vote for this issue
              Watchers:
              38 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync