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  1. Jira Service Management Data Center
  2. JSDSERVER-611

Reporter does not receive notifications when creating issues without using ServiceDesk customer portal, even with JSD notification set to 'off'

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    • Icon: Bug Bug
    • Resolution: Handled by Support
    • Icon: Medium Medium
    • None
    • 1.2.6.1
    • None

      I've reviewed the behaviours described in JSD-446 as well as JSD-550 and even though it is supposed to have been fixed I must say I'm facing something different: regardless of "JIRA Service Desk notifications" being globally turned off, the reporter wouldn't get notification on issue creation nor issue commented (in this case they would receive for comments but oddly enough not for the first comment), although users granted other roles (Service Desk Team, Project admin) would get these notifications.

            [JSDSERVER-611] Reporter does not receive notifications when creating issues without using ServiceDesk customer portal, even with JSD notification set to 'off'

            Ed Zhang (Automation) added a comment -

            Hi Emmanuel,
            Could you create a support ticket at https://support.atlassian.com?
            That way we can provide you with support specific to your circumstances and with higher security.
            The credentials should be the same as for this site (https://jira.atlassian.com).
            Thanks!
            JIRA Service Desk Product Team

            Ed Zhang (Automation) added a comment - Hi Emmanuel, Could you create a support ticket at https://support.atlassian.com? That way we can provide you with support specific to your circumstances and with higher security. The credentials should be the same as for this site ( https://jira.atlassian.com ). Thanks! JIRA Service Desk Product Team

              Unassigned Unassigned
              2ac9813878bb Emmanuel Boukandoura
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: