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  1. Jira Service Management Data Center
  2. JSDSERVER-377

As a service desk user I want to see issues logged by my colleagues

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We have one service desk project that supports 30+ clients.

      I would like to roll out the customer portal, but one major limitation is that customers can only see issues that they have personally logged. Our clients want to see a holistic view of all of their current issues

      I would like to see group level security implemented, so that user A from Client X can also see issues logged by user B from Client X.

          Form Name

            [JSDSERVER-377] As a service desk user I want to see issues logged by my colleagues

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010676 ] New: JAC Suggestion Workflow 3 [ 3646037 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664137 ] New: JAC Suggestion Workflow [ 3010676 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323554 ] New: Confluence Workflow - Public Facing v4 [ 2664137 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052342 ] New: JSD Suggestion Workflow - TEMP [ 2323554 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047246 ] New: JSD Suggestion Workflow [ 2052342 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279274 ] New: JSD Suggestion Workflow - TEMP [ 2047246 ]
            jonah (Inactive) made changes -
            Description Original: We have one service desk project that supports 30+ clients.

            I would like to roll out the customer portal, but one major limitation is that customers can only see issues that they have personally logged. Our clients want to see a holistic view of all of their current issues

            I would like to see group level security implemented, so that user A from Client X can also see issues logged by user B from Client X.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-377].
              {panel}

            We have one service desk project that supports 30+ clients.

            I would like to roll out the customer portal, but one major limitation is that customers can only see issues that they have personally logged. Our clients want to see a holistic view of all of their current issues

            I would like to see group level security implemented, so that user A from Client X can also see issues logged by user B from Client X.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-377 [ JSDCLOUD-377 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 626771 ] New: JSD Suggestion Workflow [ 1279274 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Daren Hawes from WDM made changes -
            Link Original: This issue duplicates JSD-270 [ JSD-270 ]

              Unassigned Unassigned
              158c6ea5fc5c Mark Love
              Votes:
              4 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: