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  1. Jira Service Management Data Center
  2. JSDSERVER-377

As a service desk user I want to see issues logged by my colleagues

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    • Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We have one service desk project that supports 30+ clients.

      I would like to roll out the customer portal, but one major limitation is that customers can only see issues that they have personally logged. Our clients want to see a holistic view of all of their current issues

      I would like to see group level security implemented, so that user A from Client X can also see issues logged by user B from Client X.

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          Suggestion - JSDCLOUD-377 As a service desk user I want to see issues logged by my colleagues

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              Unassigned Unassigned
              158c6ea5fc5c Mark Love
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