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  1. Jira Service Management Data Center
  2. JSDSERVER-323

notification not working in version 1.2.0

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Basically there has several customer complaining on the notification stop working after they upgraded to the latest version 1.2.0.2. However if they disable/de-activate the service desk plugin, notification working fine as usual.

      Steps to reproduce:

      1. Create a test project and test issue
      2. Associate it with service desk
      3. Perform any event (add comment, change assignee..) that will trigger the notification
      4. Check the mail queue in JIRA

      Unexpected result:
      Mail queue is empty and there is no notification being send out

      Expected result:
      Mail queue should consist of pending notifications to be send out to the respective party.

      If you disable the service desk plugin, everything works fine which means notification are being send out as per normal.

      Workaround

      Downgrade to version 1.1.6 using the guide Downgrading an Add-on to an Earlier Version. Since Service Desk is implemented as an add-on, the procedure is the same as UPM.

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        Issue Links

          Discovered while testing

          Suggestion - JSDSERVER-72 Disable Notifications per Project; Use JIRA's default notification rules and templates

          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-387 No notifications for issues not created via Service Desk

          • Medium - Medium priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-446 Reporter does not receive notifications when creating issues without using ServiceDesk customer portal

          • Medium - Medium priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-323 notification not working in version 1.2.0

          • Medium - Medium priority issues
          • Closed

          SDS-386 Loading...

          mentioned in

          Page Loading...

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          was cloned as

          DESK-2068 Loading...

          Activity

            People

              pcherukuri Panna (Inactive)
              dchua Daryl Chuah (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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