Hi everyone,

JIRA Service Desk 3.2 has been released and this feature is included in version 3.2. More details can be found in the release notes: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-2-x-release-notes-830281732.html.

Cheers,
Lingbo
JIRA Service Desk team

Hi everyone (on Server) ,

We are in the middle of testing the next server version, which will include this feature. I can't promise any date, but it's coming!

Cheers,
Lingbo

Is there any news on when this is being implemented?
We currently have jira core/service desk/software/and many other add-ons, and are about to upgrade from 25-50 users.
HOWEVER, if this is not going to be included, we may start to look at alternatives as this is something that has been awful since day 1.
For a start off, we are a UK site, and there is no icon for purchasing as the only image close is a dollar sign!!
Ridiculous.

We're also interested in having this feature for our server installation

Any news on the timeline for server users on this one? I know it's been live in the cloud for about 3 months.

Thanks!

As some of you have noted, this feature has been shipped to Cloud earlier this week, and in general, we do ship to Cloud first - and this is something we will continue to do - as there are far fewer permutations to test and QA on our Cloud infrastructure. It's not that we don't want to provide the functionality to server customers, rather, we want to provide the capabilities as soon as they are ready - and in general they are ready for Cloud much sooner than Server. We don't have an ETA for the next server release but historically major feature releases for server are built every 3-5 months.  

Cheers,Lingbo

This is also mission critical for us. Any ETA for server customers would be greatly appreciated.

Any ETA for Server customers? This is mission critical for us, our VP took one look at our customer portal and said "Those icons have got to go."

Hey everyone, 

I thought I'd post a quick update on this one. We started rolling this out to a small number of Cloud customers and you should all get it soon if you are using the Cloud version.  

Thanks for sharing your experience! 

--Lingbo from JIRA Service Desk

Valerie, right it could be something of that nature as well (also in software running an engineering team for a IT research think tank) so we have similar issues to solve. I have created a ticket with Atlassian to get to the bottom of it, once I have some clarity I can share here. thanks for your help!