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  1. Jira Service Management Cloud
  2. JSDCLOUD-5216

Unable to Create or Update an SLA Metric Goal to a Custom Calendar

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Details

    • Bug
    • Resolution: Fixed
    • Medium
    • SLA

    Description

      Summary

      When attempting to Create a Goal within an SLA Metric, the system will not allow an update of the dropdown field to a custom Calendar. After clicking Add or Update, the Calendar reverts to the Default calendar. This also occurs when attempting to update an existing Goal.

      Steps to Reproduce

      1. Navigate to Project SLA Administration
      2. Click Calendars and add new calendar
      3. Edit or create a new metric
      4. Attempt to update Goal Calendar to a Custom Calendar or
      5. Attempt to Create new Goal with Custom Calendar
      6. Calendar reverts to default

      Expected Results

      Goal should update to selected Calendar.

      Actual Results

      Calendar reverts to the Default Calendar

      Workaround

      While the UI does not update with the selected change, the system does update the value in the background. Clicking Save on the metric updates the calendar to the calendar that was selected.

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              sharwood frother (Inactive)
              mgarcia@atlassian.com Marco Garcia (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: