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  1. Jira Service Management Data Center
  2. JSDSERVER-2395

JIRA for Service Desk (v3.0) Email Notification doesn't follow User Profile Language

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      Customer notifications doesn't follow the User Profile. It remains in English no matter what language the profile or JIRA is in

      Steps to Reproduce

      1. Install JIRA for Service desk, set up Outgoing Mail and create a new SD project
      2. Create a normal user
      3. Log in as this user and change the profile to another language (eg. French)
      4. As this user, create a request via Customer Portal

      Expected Results

      1. This user receives an email in French (or whichever language they configured)

      Actual Results

      1. The user will receive an email in English

      Notes

      1. In JIRA 6, the email will be based on the language of the user profile

      Workaround

      No known workaround

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              hoaphan Hoa Phan (Inactive)
              ywoo Yit Wei
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              Dates

                Created:
                Updated:
                Resolved:

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