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  1. Jira Service Management Data Center
  2. JSDSERVER-2113

As an user, I'd like to search KB article based on other fields besides Summary

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    • Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently when creation a request, KB articles are only searched based on the Summary field.

      It would be great if we could have the search being done based on other fields from the Create Request screen, like a Select List custom field for example.

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          Suggestion - JSDCLOUD-2113 As an user, I'd like to search KB article based on other fields besides Summary

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              Unassigned Unassigned
              malmeida Marcus Silveira
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