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  1. Jira Service Management Data Center
  2. JSDSERVER-2015

Automation to edit issue fields using defined values

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I would love to see an automation "THEN" function that allows specific fields to be edited as part of the automation process. Our customer workflow involves specific agents being assigned to specific customers. One example of how this feature would help would be if we could establish a rule that says "Upon creation, if reporter = customerXYZ, then edit "Agent" custom field to = "John Doe".

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            [JSDSERVER-2015] Automation to edit issue fields using defined values

            Karan Ahuja made changes -
            Remote Link Original: This issue links to "JSDS-3753 (Bulldog)" [ 416277 ] New: This issue links to "JSMDC-3753 (JIRA Server (Bulldog))" [ 416277 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012876 ] New: JAC Suggestion Workflow 3 [ 3650559 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Nakul Razdan made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 429624 ]
            Nakul Razdan made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 429624 ]

            Ritesh Ranjan (Inactive) added a comment -

            Hello Server Customers,

            Good news - We have improved the Edit Field in Automation and made it more powerful. We have extended the list of fields you can edit to include Jira Custom fields.

            To find out more about this feature, check out our documentation here:

            https://confluence.atlassian.com/servicedesk/jira-service-desk-4-2-x-release-notes-967877779.html

            On behalf of JSD team, I want to thank you all for contributing to this ticket. Your comments, feedback and interviews have helped shape this feature.

             

            Ritesh Ranjan
            Product Manager, Jira Service Desk

            Ritesh Ranjan (Inactive) added a comment - Hello Server Customers, Good news - We have improved the Edit Field in Automation and made it more powerful. We have extended the list of fields you can edit to include Jira Custom fields. To find out more about this feature, check out our documentation here: https://confluence.atlassian.com/servicedesk/jira-service-desk-4-2-x-release-notes-967877779.html On behalf of JSD team, I want to thank you all for contributing to this ticket. Your comments, feedback and interviews have helped shape this feature.   Ritesh Ranjan Product Manager, Jira Service Desk
            Przemyslaw Czuj (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Resolved [ 5 ]
            Nakul Razdan made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 424620 ]
            Ritesh Ranjan (Inactive) made changes -
            Fix Version/s New: 4.2.0 [ 85904 ]
            Ritesh Ranjan (Inactive) made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Ritesh Ranjan (Inactive) made changes -
            Status Original: Under Consideration [ 11774 ] New: In Progress [ 3 ]

              rranjan2 Ritesh Ranjan (Inactive)
              fbdfaea22dc7 Danny Coleman
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