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Details

Type: Suggestion
Resolution: Fixed
Fix Version/s: 4.2.0
Component/s: Automation
Labels:

UIS:
9
Support reference count:
13
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Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

I would love to see an automation "THEN" function that allows specific fields to be edited as part of the automation process. Our customer workflow involves specific agents being assigned to specific customers. One example of how this feature would help would be if we could establish a rule that says "Upon creation, if reporter = customerXYZ, then edit "Agent" custom field to = "John Doe".

Attachments

Issue Links

is duplicated by

JSDSERVER-3187 Add Automation Actions that can edit/change issues

Closed

is related to

JSDSERVER-4258 Automation - Improve Edit Issue Action

Closed

relates to

JSDCLOUD-2015 Automation to edit issue fields using defined values

Closed

JSDS-3753 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...

(2 mentioned in)

Activity

People

Assignee:: Ritesh Ranjan (Inactive)

Reporter:: Danny Coleman

Votes:: 46 Vote for this issue

Watchers:: 32 Start watching this issue

Dates

Created:: 24/Jun/2015 9:20 PM

Updated:: 19/Sep/2019 5:56 AM

Resolved:: 21/May/2019 12:58 PM