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UIS:
5
Support reference count:
4
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

A customer would like to be able to get the percentage of issues rather than the number that pass or fail an SLA.

For Example:

Create an SLA.
In reports, have a report to get issues that breached SLA.
- This will show the number

Wanted Feature

Add in a feature to show the percentage that meet the query as customer requires this.

How this can be implemented

JIRA can currently count the number of issues that meet a query as well as total number of issues within a particular (e.g. It can get the total number of issues in that SLA as well as the number that breached or passed the SLA).
Allow JIRA to then compute using mathematical percentage equation the number that is expected and put this value in a field.

is duplicated by

JSDSERVER-1981 Show Percentage of Issues that Breach SLA in Report

is related to

JSDSERVER-3910 Allow SLA goals report duration to be configurable

relates to

JSDCLOUD-1980 Show Percentage of Issues that Breach SLA in Report