Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-1980

Show Percentage of Issues that Breach SLA in Report

    XMLWordPrintable

Details

    • 2
    • 5

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      A customer would like to be able to get the percentage of issues rather than the number that pass or fail an SLA.

      For Example:

      • Create an SLA.
      • In reports, have a report to get issues that breached SLA.
        • This will show the number

      Wanted Feature

      • Add in a feature to show the percentage that meet the query as customer requires this.

      How this can be implemented

      • JIRA can currently count the number of issues that meet a query as well as total number of issues within a particular (e.g. It can get the total number of issues in that SLA as well as the number that breached or passed the SLA).
      • Allow JIRA to then compute using mathematical percentage equation the number that is expected and put this value in a field.

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-1981 Show Percentage of Issues that Breach SLA in Report

          • Closed
          is related to

          Suggestion - JSDCLOUD-3910 Allow SLA goals report duration to be configurable

          • Gathering Interest

          Suggestion - JSDSERVER-1980 Show Percentage of Issues that Breach SLA in Report

          • Gathering Interest
          mentioned in

          Page Loading...

          Activity

            People

              jdcruz Jason D'Cruz
              ijimoh Ismael Olusula Jimoh (Inactive)
              Votes:
              33 Vote for this issue
              Watchers:
              29 Start watching this issue

              Dates

                Created:
                Updated: