We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our
Implementation of New Features Policy.
Currently, the first 20 Agents, Collaborators and Customers are displayed in Service Desk. It would be useful to have pagination for this, since the only way to show the other users is by typing their names, which sometimes we don't know.