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  1. Jira Service Management Data Center
  2. JSDSERVER-1387

Issue created via email creates inline image in Description and Comment

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Details

    Description

      Steps to reproduce
      1. Enable Email in Service Desk >> Settings >> Email settings
      2. Raise an issue via email with the following format
        email body
        Description should be here 

!liz.jpg!

Line ends here
      3. Attach the image along the email
      Actual behaviour

      Inline image is added into both Description and Comment field

      Expected behaviour

      Inline image added only in Description field

      Attachments

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-2208 Image not rendered if added to description

          • Medium - Medium priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3730 Creating issue with inline image in description via email

          • Low - Low priority issues
          • Closed
          relates to

          Suggestion - JSDSERVER-2315 Images in emails received from customers are not in-line with text

          • Closed

          DESK-4395 Loading...

          was cloned as

          DESK-4458 Loading...

          Activity

            People

              dfranke@atlassian.com Dominik Franke
              cchan Chung Park Chan
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              2 Vote for this issue
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              8 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

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