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  1. JIRA Service Desk Server
  2. JSDSERVER-1029

Ability to set CC'ed users as a watcher and get notification

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    Details

    • Type: Suggestion
    • Status: Closed (View Workflow)
    • Resolution: Duplicate
    • Fix Version/s: None
    • Component/s: None
    • Labels:
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    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently in Service Desk Mail Handler, there's no option to set CC'ed users as a watcher and to allow them to get notification when an issue created via email.

      The built-in JIRA "Create a new issue or add a comment to an existing issue" mail handler contains the CC Watchers option which enable CC'ed users to become a watcher.

      It would be great to have this feature on Service Desk Mail Handler.

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              Assignee:
              Unassigned
              Reporter:
              rsaputra Rosario Saputra
              Votes:
              2 Vote for this issue
              Watchers:
              3 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: