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  1. Jira Data Center
  2. JRASERVER-78643

If applying a product license fails the admin never receives a meaningful message about the failure

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • None
    • 8.20.0, 8.22.0, 9.0.0, 9.4.0, 9.12.0, 9.17.0, 10.0.0, 10.1.1, 10.2.0, 10.3.0, 10.4.0
    • None

      Summary

      While applying for the Jira Software license the process is not completed and the updating process never ends.

      Steps to Reproduce

      1. Install a vanilla instance of Jira Software Data Center.
      2. Go to Administration > Applications > Versions & licenses.
      3. Try changing the license key for Jira Core or Jira Software, but try an invalid string such as "aaaaaa".

      Expected Results

      There's a meaningful message to the administrator that applying the license failed.

      Actual Results

      The UI still shows the process bar still on-going even though the process already failed on the backend.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

      The administrator may want to check the browser developer tools to validate the response.

        1. screenshot-1.png
          347 kB
          Thiago Masutti

              Unassigned Unassigned
              7dd7130ee7d0 Franklin Ayres (Inactive)
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                Created:
                Updated: