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Bug
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Resolution: Unresolved
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Low
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None
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8.20.21, 9.11.2
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None
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8.2
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1
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Severity 3 - Minor
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Issue Summary
The @mentioned user in a resulting notification of an existing comment being edited is rendered as lower_user_name and user_key instead of the display name as expected. Conversely when adding a new comment containing an @mention the resulting notification displays the user's display name as expected.
This is reproducible on Data Center: yes
Steps to Reproduce
- Create a new ticket
- Add a comment with just text. For example "new comment added"
- Save comment.
- Wait 2 minutes
- Edit the comment and add a users name using the html tag. For example "@username"
- Save comment.
- Look for the email sent to user.
- The emails related to this one comment will only display the username/userkey.Expected Results
Expected Results
The notification triggered would include the @mentioned user's display name like we see when a new comment is added.
Actual Results
The @mentioned user's lower_user_name/user_key is displayed.
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available
- is related to
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JRASERVER-72873 @mention email notifications show username instead of full name
- Closed