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  1. Jira Data Center
  2. JRASERVER-72873

@mention email notifications show username instead of full name

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      Issue Summary

      Email notifications for @mention show username instead of full name for updates or issue being commented.

      Steps to Reproduce

      1. Configure a user with the following format:
        • Username: user
        • Full name: I Am A User
        • Email: user@example-instance.com
      2. Create a new issue
      3. @mention 'user' in the comment
      4. View the email
      5. @mention 'user' in another comment
      6. Flush Mail Queue and observe the email

      Expected Results

      Full name is displayed in the email.

      Actual Results

      Username is displayed in the email.

      Note

      This behavior does not happen when:

      • 'Batching email notifications' is enabled
      • Emails are flushed from the Mail Queue

      Note on a partial fix.

      We are very sorry, we only partially fixed the problem in 8.22.0/8.20.6 versions, specifically - emails with updates about mentions with full names.
      We missed the other part, email updates when issues are being commented which would include a mention. Team is working on it.

      Workaround

      Enable 'Batching email notifications' and set the interval to 2 minutes to minimize change.

        1. 8_19_1-Flush_vs_Unflushed.png
          8_19_1-Flush_vs_Unflushed.png
          102 kB

            [JRASERVER-72873] @mention email notifications show username instead of full name

            Proshkin Kirill added a comment -

            This is not resolved!

            Still have this problem on 8.20.2

            Proshkin Kirill added a comment - This is not resolved! Still have this problem on 8.20.2

            Josef Sigl added a comment -

            This is not resolved !!! Why do you close this ticket ?

            Josef Sigl added a comment - This is not resolved !!! Why do you close this ticket ?

            Daniele Ballabio added a comment -

            also for 8.20.7

            Daniele Ballabio added a comment - also for 8.20.7

            John Henson added a comment -

            We're also continuing to see this occasionally on 8.20.7.

            John Henson added a comment - We're also continuing to see this occasionally on 8.20.7.

            Julia Wolf added a comment -

            We also still receive notifications with the usernames. Some mails contain the full name, some the username and we couldn't figure out what the reason is yet. But what Anthony mentioned in the comment above matches the pattern of our notifications.

            Can you please investigate again? Thank you.

            Julia Wolf added a comment - We also still receive notifications with the usernames. Some mails contain the full name, some the username and we couldn't figure out what the reason is yet. But what Anthony mentioned in the comment above matches the pattern of our notifications. Can you please investigate again? Thank you.

            Anthony Pomtree added a comment -

            The issue looks to be corrected if you are the person being mentioned (i.e. full names are displayed), however if you are simply a watcher on a ticket then the usernames are still coming through in the notification email.

            Anthony Pomtree added a comment - The issue looks to be corrected if you are the person being mentioned (i.e. full names are displayed), however if you are simply a watcher on a ticket then the usernames are still coming through in the notification email.

            Brandon R. added a comment -

            We have also observed this issue occurring in 8.20.6 immediately following an upgrade from 8.18.2. 

            Brandon R. added a comment - We have also observed this issue occurring in 8.20.6 immediately following an upgrade from 8.18.2. 

            Andriy Yakovlev [Atlassian] added a comment -

            Hey folks,

            Thanks for reporting the problem back, we will reopen the ticket to investigate

            Cheers

            Best regards,
            Andriy | SET

            Andriy Yakovlev [Atlassian] added a comment - Hey folks, Thanks for reporting the problem back, we will reopen the ticket to investigate Cheers Best regards, Andriy | SET

            Steve Davis added a comment -

            Thanks for validating @marco

            @Atlassian - it would seem that marking this item as 'fixed' is incorrect as 2 completely unconnected users have reported it as 'not fixed' in 8.20.6.

            Can you please investigate this?

            Steve Davis added a comment - Thanks for validating @marco @Atlassian - it would seem that marking this item as 'fixed' is incorrect as 2 completely unconnected users have reported it as 'not fixed' in 8.20.6. Can you please investigate this?

            Marco Winter added a comment -

            We have also updated to 8.20.6 (LTS) and are now seeing this bug.

            Only the usernames of the mentioned users appear in emails.

            It seems that the bug is not fixed.

            Marco Winter added a comment - We have also updated to 8.20.6 (LTS) and are now seeing this bug. Only the usernames of the mentioned users appear in emails. It seems that the bug is not fixed.

              pprzytarski Pawel Przytarski
              cchan Chung Park Chan
              Affected customers:
              39 This affects my team
              Watchers:
              67 Start watching this issue

                Created:
                Updated:
                Resolved: