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  1. Jira Data Center
  2. JRASERVER-73355

When a user does not have the global permission to browse users they get an error that appears to be a system failure

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    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      When a user lacks the 'Browse Users' global permission and attempts to create a user-based search they get the following error:

      "The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation."

      Users should either get an error that they lack permission or better, should not have the basic search options for searching on a user at all. Either way, it looks like a system failure. This error gets people calling the admin team, asking why Jira is failing.

      Adding to above observations:

      • Basic search allows users to search for other users and then throw the error mentioned above.
      • Advanced search will allow search for only assignee = 'currentUser() ' and other users are not selectable which is blocker.

      Workaround:

      • Need to assign the users to one of the groups with global permission 'Browse Users'.

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            [JRASERVER-73355] When a user does not have the global permission to browse users they get an error that appears to be a system failure

            Josue Daniel Gonzalez Tencio added a comment -

            Hello,

             

            Is there any estimated time to have any progress on this topic we have 20 clients waiting for a solution. Please increase the priority for this solution.

             

            Thank you

            Josue Daniel Gonzalez Tencio added a comment - Hello,   Is there any estimated time to have any progress on this topic we have 20 clients waiting for a solution. Please increase the priority for this solution.   Thank you

            Josue Daniel Gonzalez Tencio added a comment - - edited

            Hello,

             

            Is there any update on this issue? Can we increase the priority somehow of this ticket this is because we have 20 clients and more than 3k users and we can't tell all of them to vote on this issue or give them the global permission Browse Users because there are other clients in the same instance and they could see each other and this is not possible

             

            Regards

             

            Josue Daniel Gonzalez Tencio added a comment - - edited Hello,   Is there any update on this issue? Can we increase the priority somehow of this ticket this is because we have 20 clients and more than 3k users and we can't tell all of them to vote on this issue or give them the global permission Browse Users because there are other clients in the same instance and they could see each other and this is not possible   Regards  

              Unassigned Unassigned
              dgedda@atlassian.com Devisree Gedda
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                Created:
                Updated: