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Suggestion
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Resolution: Unresolved
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None
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Outlook 2000 email client.
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15
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23
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NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.
Hi everyone,
Thanks for voting and commenting on this issue. Your feedback is key to helping us understand how you use JIRA so we can continue improving your experience. We have reviewed this issue over the last few days; unfortunately we don't have any plans to support this in JIRA for the foreseeable future.
Please remember that jira.atlassian.com is one of many inputs for the JIRA roadmap. You can learn more about our process here.
I understand that our decision may be disappointing. Please don't hesitate to contact me if you have any questions.
Regards,
Dave Meyer
dmeyer@atlassian.com
Product Manager, JIRA Platform
In jira-application.properties I see the availability to customize the email header format. This is what I have:
- Specifies the From: header format in notification emails. Default is of the form "John Doe (JIRA) <jira@company.com>".
- Available variables are ${fullname}, ${email} and ${email.hostname}
- If commented out, format is just 'jira@company.com'
- default: jira.email.fromheader.format = ${fullname} (JIRA)
jira.email.fromheader.format = ${email} (${fullname}) via JIRA
The problem is that the actual address (if the user clicks to "Reply") is not that, but the one specified for the project, so users will just click Reply not realizing that the reply to address is not what is shown. What's more, I do not see any of the variables available to show the sender's address (e.g. project1@company.com). Is there a way to get the reply-to address to be the actual user's address (it SHOWS in the email as the sender). Do you understand my question?
Thanks
- is duplicated by
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- is related to
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- In Progress
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- Gathering Interest
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ACE-7072 Loading...
- relates to
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- Gathering Interest
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[JRASERVER-7108] Option to set sender address reply to actual user's address in email notifications
Another two years are over and nothing changed here.
We, as Jira system admins, do get several emails a week, from people simply prossing the reply button on Jira notification emails, since the initiating user's name is shown in the from.
Please understand, the the mixture of a particular user name (as display name), but a general reply address is highly confusing and I can understand usere's very well.
So. Either the display name for the FROM has to change to something like "Company Jira" or the real user's reply address must be set.
Ditto, nothing much more to say. It's very confusing for users replying to emails or when creating emails and having the Jira @ email cached for that user.
Another Day, another request...
As G Barado said, almost every other major service management platform has this feature (I'd say all, but I'm sure there are some that I'm not aware of so I can't speak to them).
This seems like something that is less a "quirk of Jira" and more a product deficiency that should be addressed. It's been 5 years since Dave Meyer said that it won't happen, maybe time to reassess?
Please deliver this feature . How many years will this request be in 'gathering interest'.
We don't use ServiceDesk, but can't people answer to ServideDesk email neither?
Any service desk system (Zendesk, Freshdesk, ... ) does that. They would not sell if this was not possible.
This might not be considered a core Jira feature for Atlassian, but I don't understand how guys are collaborating on service desk without this basic feature.
Working as Jira administrator this issue is raised about once a month by users.
I found this to be an issue with Gsuite's email "name spoof" filter. When enabled in Gsuite all jira@ notifications have names of the users in Gsuite but email addresses in format jira@ . This mismatch causes Gsuite to think it is name spoof and quarantines the message (notifications). Unfortunately i cant just allow list this address from quarantine.
It should also be noted that this affects all desktop email clients, not just Outlook specifically. We discovered Siri from Mac OS was associating Jira's email address to contacts incorrectly, since the user's full name is used in the from address. For example, when sending email updates for issues, Jira will write the from address on the email notification as follows:
Full Name (Jira) <jira@example.com>
Siri then associates Full Name to jira@example.com as a suggestion when composing future emails in Mail.
The recommendation is to change mail notifications to the following format, using the above example:
From: Full Name (Jira) <noreply@example.com>
Reply-To: Jira <jira@example.com>
In this manner Siri would stop associating the name Full Name to the email address of Jira's mail handler when composing messages in Mail.