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  1. Jira Data Center
  2. JRASERVER-7108

Option to set sender address reply to actual user's address in email notifications

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      Atlassian Update – 4 January 2016

      Hi everyone,

      Thanks for voting and commenting on this issue. Your feedback is key to helping us understand how you use JIRA so we can continue improving your experience. We have reviewed this issue over the last few days; unfortunately we don't have any plans to support this in JIRA for the foreseeable future.

      Please remember that jira.atlassian.com is one of many inputs for the JIRA roadmap. You can learn more about our process here.

      I understand that our decision may be disappointing. Please don't hesitate to contact me if you have any questions.

      Regards,
      Dave Meyer
      dmeyer@atlassian.com
      Product Manager, JIRA Platform

      In jira-application.properties I see the availability to customize the email header format. This is what I have:

      1. Specifies the From: header format in notification emails. Default is of the form "John Doe (JIRA) <jira@company.com>".
      2. Available variables are ${fullname}, ${email} and ${email.hostname}
      3. If commented out, format is just 'jira@company.com'
      4. default: jira.email.fromheader.format = ${fullname} (JIRA)
        jira.email.fromheader.format = ${email} (${fullname}) via JIRA

      The problem is that the actual address (if the user clicks to "Reply") is not that, but the one specified for the project, so users will just click Reply not realizing that the reply to address is not what is shown. What's more, I do not see any of the variables available to show the sender's address (e.g. project1@company.com). Is there a way to get the reply-to address to be the actual user's address (it SHOWS in the email as the sender). Do you understand my question?

      Thanks

            Unassigned Unassigned
            6e88f3fc96e7 Neal Applebaum
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              Created:
              Updated: