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  1. Jira Data Center
  2. JRASERVER-70361

Jira have outgoing connections even though disabled Analytics

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      Issue Summary

      Jira have outgoing http connections even though disabled Analytics

      Steps to Reproduce

      1. Jira Administration > System > Analytics Disabled analytics
      2. Restart Jira and see outgoing connection through forward proxy or debug outgoing connections
        172.20.0.5 - proxyuser [05/Dec/2019:05:13:11 +0000] "CONNECT btf-analytics.s3.dualstack.us-east-1.amazonaws.com:443 HTTP/1.1" 200 - "-" "Apache-HttpClient/4.5.5 (Java/1.8.0_232)"
        ...
        172.20.0.5 - proxyuser [05/Dec/2019:06:13:14 +0000] "CONNECT server-notifications.atlassian.com:443 HTTP/1.1" 200 - "-" "Apache-HttpClient/4.5.5 (Java/1.8.0_232)"
        172.20.0.5 - proxyuser [05/Dec/2019:06:13:14 +0000] "CONNECT server-notifications.atlassian.com:443 HTTP/1.1" 200 - "-" "Apache-HttpClient/4.5.5 (Java/1.8.0_232)"
        

      Expected Results

      There is no outgoing connection related analytics if it's disabled.

      Actual Results

      • Every 6 hours, Jira sent request to server-notifications.atlassian.com to get latest news from atlassian.
        172.20.0.5 - proxyuser [05/Dec/2019:06:13:14 +0000] "CONNECT server-notifications.atlassian.com:443 HTTP/1.1" 200 - "-" "Apache-HttpClient/4.5.5 (Java/1.8.0_232)"
        172.20.0.5 - proxyuser [05/Dec/2019:06:13:14 +0000] "CONNECT server-notifications.atlassian.com:443 HTTP/1.1" 200 - "-" "Apache-HttpClient/4.5.5 (Java/1.8.0_232)"
        
        clusteredjob table
        id     job_id                                       job_runner_key                               sched_type  interval_millis  first_run      cron_expression  time_zone  next_run       version  parameters  
        -----  -------------------------------------------  -------------------------------------------  ----------  ---------------  -------------  ---------------  ---------  -------------  -------  ----------  
        18514  com.atlassian.whisper.plugin.fetch.FetchJob  com.atlassian.whisper.plugin.fetch.FetchJob  I           21600000         1575514489169  (null)           (null)     1575536715200  2        (null)      
        
      • Jira sent request to btf-analytics.s3.dualstack.us-east-1.amazonaws.com when start Jira application to get hash code that is used for analysis
        172.20.0.5 - proxyuser [05/Dec/2019:05:13:11 +0000] "CONNECT btf-analytics.s3.dualstack.us-east-1.amazonaws.com:443 HTTP/1.1" 200 - "-" "Apache-HttpClient/4.5.5 (Java/1.8.0_232)"
        

      Workaround

      Disable Analytics Client Plugin and Atlassian Notifications Plugin from Jira Administration > Add-ons > Manage add-ons > System add-ons

      Please DO NOT disable Analytics Client Plugin if you have Jira Service Management installed. It will disable service desk reports plugin immediately.
      Having the Analytics app disabled might affect jira Start up.

              Unassigned Unassigned
              tsuzuki@atlassian.com Tomoko Suzuki
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              25 Vote for this issue
              Watchers:
              36 Start watching this issue

                Created:
                Updated: