Problem

When viewing the exported CSV file in Excel, the non-english characters aren't rendered correctly.

Steps to Replicate

1. Create an issue with special characters
2. Go to Issue Navigator and click Export > Current fields
3. Open the exported CSV in Excel

Expected Behaviour

The special characters are displayed properly.

Actual Behaviour

Special characters are not correctly rendered. As an example, "phố xưa" is displayed as "phố xÆ°a" when viewed in Excel.

Workaround

Open the exported CSV file with Notepad++. Under "Encoding", it should be shown File is UTF-8 without BOM. Converting the file to UTF-8 with BOM will allow the file to be displayed correctly in Excel.
Related KB: Exported CSV does not display properly in Excel that contains non-English characters

Note

Viewing the CSV in text editor works fine.