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  1. Jira Server and Data Center
  2. JRASERVER-63285

JIRA does not create issue by email with the default reporter, if the sender is associated to an user who is inactive or does not have a license

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Details

    • 7.02
    • 150
    • Severity 2 - Major
    • 434
    • Hide
      Atlassian Update – 09 October 2019

      Hi everyone,

      After comparing the bug's impact and the overall customer interest it has gathered so far to the issues we currently have in our bugfix plans, we have come to conclusion that it will not be fixed in the foreseeable future. We understand that hearing a decision like this can be disappointing, but we hope you'll appreciate our transparent approach to product priorities and communications. 

      At the same time, I updated the incorrectly evaluated Symptom Severity and increased it to Major. This will influence the calculated User Impact Score metric we use for prioritising issues. You can learn more about the way we organise the bugfix work by reading our Bug Fixing Policy.

      To see what the Jira team is currently working on and has recently delivered see the following dashboards:

      We will continue to monitor the growth of this bug's impact and the interest in it.

      Thank you,

      Pawel Drygas, Jira Server Bugmaster

      Show
      Atlassian Update – 09 October 2019 Hi everyone, After comparing the bug's impact and the overall customer interest it has gathered so far to the issues we currently have in our bugfix plans, we have come to conclusion that it will not be fixed in the foreseeable future. We understand that hearing a decision like this can be disappointing, but we hope you'll appreciate our transparent approach to product priorities and communications.  At the same time, I updated the incorrectly evaluated Symptom Severity and increased it to Major . This will influence the calculated User Impact Score metric we use for prioritising issues. You can learn more about the way we organise the bugfix work by reading our Bug Fixing Policy . To see what the Jira team is currently working on and has recently delivered see the following dashboards: Jira Server and Data Center: Recently resolved issues Jira Server and Data Center: Current work and future plans Jira Server and Data Center: Bug Fix Board We will continue to monitor the growth of this bug's impact and the interest in it. Thank you, Pawel Drygas, Jira Server Bugmaster

    Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Summary

      When using this configuration to allow non-JIRA users to create or comment on issues by email (by setting a default reporter):

      • JIRA only accepts the user to add comment on existing issues by adding the Issue Key in the subject of the message -> Expected behavior
      • However, When trying to raise a new ticket by email, the message is rejected with the following entries in atlassian-jira-incoming-mail.log, if the email address of the sender is associated to an account in Jira which is either inactive or does not have a license (no application access) -> Unexpected behavior
        Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]

      Steps to Reproduce

      1. Allow anonymous access to your project per this KB
      2. Configure your mail handler as this
      3. Send an email out to JIRA's mail handler

      Expected Behavior

      The issue is created with the default reporter according to the mail handler configurations, regardless of the sender of the email is associated to a Jira account or not.

      Actual Behavior

      No issue is created and the following entries appear in atlassian-jira-incoming-mail.log, due to the fact that the mail handler mapped the email address to the existing account, and ignored the default reporter configuration:

      Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]

      Workaround

      • Remove the users impacted from the Jira user base so they can became a real anonymous user so Jira will create the tickets using the Default Reporter configured
        OR
      • Give application access to the users trying to create tickets through the mail channel (you must keep in mind that this will consume a new license for each user that is being granted an application access)

      Notes

      This issue is not reproducible when the user is adding a new comment to an issue by specifying the Issue Key in the message's subject. That is, the message is added as a comment on the issue.

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              0291f5616540 Konrad Plasota
              pahennig Paulo Hennig (Inactive)
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              Dates

                Created:
                Updated: