Change the handling behavior of emails containing 4 byte characters to avoid random increments of issue numbers

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    • Type: Suggestion
    • Resolution: Unresolved
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    • Component/s: None
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      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      Summary

      Due to JIRA not being able to handle 4 byte characters when using MySQL (JRA-36135), emails which contains 4 byte characters will fail to be created. However JIRA keeps on trying to process the email and each time it does, issuenum will increase by 1 although a ticket is never really created

      Suggestion

      Avoid this from happening. Some suggestions are

      1. Either stop processing kind of mail the moment it fails once to avoid issue number from increasing OR
      2. Change the process such that it will only increment issuenum when an issue is successfully created

      Temporary Workaround

      Remove the email containing the 4 byte character by either moving it to another folder or deleting it.

      Permanent Workaround

      See JRA-36135 - upgrade to Jira 8 or modify the database

            Assignee:
            Unassigned
            Reporter:
            Yit Wei
            Votes:
            22 Vote for this issue
            Watchers:
            29 Start watching this issue

              Created:
              Updated: