Details
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Suggestion
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Resolution: Won't Fix
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None
Description
NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.
Summary
Due to JIRA not being able to handle 4 byte characters when using MySQL (JRA-36135), emails which contains 4 byte characters will fail to be created. However JIRA keeps on trying to process the email and each time it does, issuenum will increase by 1 although a ticket is never really created
Suggestion
Avoid this from happening. Some suggestions are
- Either stop processing kind of mail the moment it fails once to avoid issue number from increasing OR
- Change the process such that it will only increment issuenum when an issue is successfully created
Attachments
Issue Links
- is related to
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JRASERVER-61788 Change the handling behavior of emails containing 4 byte characters to avoid random increments of issue numbers
- Gathering Interest