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  1. Jira Cloud
  2. JRACLOUD-61788

Issue Number increasing randomly

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    Description

      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      Summary

      Due to JIRA not being able to handle 4 byte characters when using MySQL (JRA-36135), emails which contains 4 byte characters will fail to be created. However JIRA keeps on trying to process the email and each time it does, issuenum will increase by 1 although a ticket is never really created

      Suggestion

      Avoid this from happening. Some suggestions are

      1. Either stop processing kind of mail the moment it fails once to avoid issue number from increasing OR
      2. Change the process such that it will only increment issuenum when an issue is successfully created

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          is related to

          Suggestion - JRASERVER-61788 Change the handling behavior of emails containing 4 byte characters to avoid random increments of issue numbers

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              Unassigned Unassigned
              ywoo Yit Wei
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                Created:
                Updated:
                Resolved: