Issue Number increasing randomly

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      Summary

      Due to JIRA not being able to handle 4 byte characters when using MySQL (JRA-36135), emails which contains 4 byte characters will fail to be created. However JIRA keeps on trying to process the email and each time it does, issuenum will increase by 1 although a ticket is never really created

      Suggestion

      Avoid this from happening. Some suggestions are

      1. Either stop processing kind of mail the moment it fails once to avoid issue number from increasing OR
      2. Change the process such that it will only increment issuenum when an issue is successfully created

            Assignee:
            Unassigned
            Reporter:
            Yit Wei
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              Created:
              Updated:
              Resolved: