Summary

The 2.1.12 instance health plugin adds a check for the presence of jira-healthcheck-eol.json in your jira home directory to check EOL date. If that file is not present on the system and the system cannot reach the marketplacet to check EOL the health check plugin will not run and will throw an error of 'there was an error performing the instance health check' in the GUI.

Steps to Reproduce

1. Install the 2.1.12 instance health plugin
2. Check that jira-healthcheck-eol.json does not exist in JIRA_HOME
3. remove the ability of the system to connect to the marketplace
4. Check the instance health tab in JIRA

Expected Results

That you can run the instance health check if JIRA does not have connectivity to the internet/marketplace

Actual Results

The below exception is thrown in the xxxxxxx.log file:

2016-06-29 15:36:54,900 http-nio-8080-exec-8 ERROR jgibbons 936x230x1 1hki7mv 10.10.21.19,10.68.179.129 /rest/supportHealthCheck/1.0/checkDetails [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: null
java.util.concurrent.CancellationException
	at java.util.concurrent.FutureTask.report(FutureTask.java:121)
	at java.util.concurrent.FutureTask.get(FutureTask.java:206)
	at com.atlassian.support.healthcheck.impl.DefaultSupportHealthCheckManager.getHealthCheckStatus(DefaultSupportHealthCheckManager.java:107)
	at com.atlassian.support.healthcheck.impl.DefaultSupportHealthCheckManager.access$000(DefaultSupportHealthCheckManager.java:30)
	at com.atlassian.support.healthcheck.impl.DefaultSupportHealthCheckManager$1.apply(DefaultSupportHealthCheckManager.java:96)
	at com.atlassian.support.healthcheck.impl.DefaultSupportHealthCheckManager$1.apply(DefaultSupportHealthCheckManager.java:92)
	at com.google.common.collect.Lists$TransformingRandomAccessList$1.transform(Lists.java:617)
	at com.google.common.collect.TransformedIterator.next(TransformedIterator.java:48)
	at java.util.AbstractCollection.toArray(AbstractCollection.java:141)
...
2016-06-29 15:37:52,809 SupportHealthCheckThread-6 ERROR ServiceRunner     [c.a.j.p.healthcheck.support.EOLSupportHealthCheck] An error occurred when performing the EOL check, see the exceptions for more info
org.apache.http.conn.ConnectTimeoutException: Connect to marketplace.atlassian.com:443 [marketplace.atlassian.com/131.103.28.7] failed: Connection timed out

Workaround

Create <JIRA_HOME>/jira-healthcheck-eol.json with example content. This file is located in the /var/atlassian/application-data/jira folder by default on a linux system.

{"versions":[{"name":"7.2.0","releaseDate":"2016-08-24"},{"name":"7.1.0","releaseDate":"2016-02-10"},{"name":"7.0.0","releaseDate":"2015-09-25"}]}

A similar file exists for <CONFLUENCE_HOME>/shared-home/confluence-healthcheck-eol.json, see CONFSERVER-45506

Notes

The bug occurs in environments that utilize outbound proxy, whereby, even when configuration are done correctly (adding marketplace to the non proxy host config), and connection towards Marketplace is possible (add-ons and UPM works fine), the healthcheck plugin still throws Connect to marketplace.atlassian.com:443 [marketplace.atlassian.com/131.103.28.7] failed: Connection timed out.

The root cause is the connection is not made to the Atlassian Marketplace with the system proxy settings, so it fails.