Details
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Suggestion
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Resolution: Unresolved
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None
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2
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7
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Description
NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.
Our help desk uses Remedy, which is fine for immediate-attention issues. Occasionally, a request will come through our help desk that's more of a developers issue, and in this case we'd prefer to use JIRA to track the problem. It's no big deal to copy the information from Remedy to a JIRA issue, but it would be really cool if we could somehow use the contents of a Remedy ticket to create a new JIRA issue.
Has anyone done such work already in the form of a plugin or Remedy customization? Wasn't able to find anything by doing some searching.
Attachments
Issue Links
- relates to
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JRACLOUD-5748 Push issue from Remedy
- Closed