Our help desk uses Remedy, which is fine for immediate-attention issues. Occasionally, a request will come through our help desk that's more of a developers issue, and in this case we'd prefer to use JIRA to track the problem. It's no big deal to copy the information from Remedy to a JIRA issue, but it would be really cool if we could somehow use the contents of a Remedy ticket to create a new JIRA issue.

Has anyone done such work already in the form of a plugin or Remedy customization? Wasn't able to find anything by doing some searching.