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  1. Jira Data Center
  2. JRASERVER-46035

Attachment button to embed attachment not available when commenting during issue transition or comment edit

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      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Summary

      The attachment button is not available when commenting in the same transition where attachment is uploaded to the issue. The same happens when user is editing an existing comment.

      Scenario 1, issue transition

      Steps to Reproduce

      1. Edit a screen to have attachment field and comment field
      2. Associate the screen with a workflow
      3. Transition the issue to the point where it will use the screen
      4. Add an attachment and upon commenting the attachment button is not available to be selected

      Expected Results

      The attachment button is available and can be selected

      Actual Results

      No attachment button is available

      Scenario 2, editing a comment

      Steps to Reproduce

      1. Add a comment to an issue
      2. Edit the comment and click on the add attachment option

      Expected Results

      Browse attachment is displayed

      Actual Results

      Browse attachment is not displayed

      Notes

      • The attachment button in comments will be available if there are existing attachments in the issue before the transition.
      • In Jira 8.20.x, the attachment button does show up, but after clicking it, it disappears again.

      Workaround

      1. Add attachment first, then in another screen add comment with embedded attachment.
      2. Drag and drop attachments to the comment field (the attachment will be uploaded and embedded into the comment)
      3. The Attachment button will only appear on a Transition screen when there are existing attachments in the ticket, however, there's no option to browse and upload the attachment by clicking on the "+ Browse" link from the drop-down of the Attachment button. Hence, the workaround is to add the system Attachments field to the transition screen.

        1. add-comment-attachment-browse.png
          add-comment-attachment-browse.png
          64 kB
        2. Assign-or-Edit-comment-browse-icon-missing.png
          Assign-or-Edit-comment-browse-icon-missing.png
          77 kB

            [JRASERVER-46035] Attachment button to embed attachment not available when commenting during issue transition or comment edit

            J Steinman added a comment - - edited

            If this is still affecting your team please vote on the issue JRASERVER-74910 https://jira.atlassian.com/browse/JRASERVER-74910 since this issue has been closed (perhaps because it is a duplicate?). This is affecting one of my team members.

            J Steinman added a comment - - edited If this is still affecting your team please vote on the issue JRASERVER-74910 https://jira.atlassian.com/browse/JRASERVER-74910 since this issue has been closed (perhaps because it is a duplicate?). This is affecting one of my team members.

            Alexey Gusev added a comment -

            Is there any update on this issue?

            Alexey Gusev added a comment - Is there any update on this issue?

            Ryoji Takata (Inactive) added a comment -

            In Japanese language profile with fixed version, the another attachment button issue is happened.

            JRASERVER-74910 Attachment button will be disappeared in Japanese language profile by clicking the icon when commenting during issue transition or comment edit

            Ryoji Takata (Inactive) added a comment - In Japanese language profile with fixed version, the another attachment button issue is happened. JRASERVER-74910 Attachment button will be disappeared in Japanese language profile by clicking the icon when commenting during issue transition or comment edit

            shruthi.gandra added a comment -

            FYI, we are experiencing the same issue in version 9.2.0 

            shruthi.gandra added a comment - FYI, we are experiencing the same issue in version 9.2.0 

            Daniel Reschetow added a comment -

            Are there any plans for backporting this fix to 8.20 LTS?

            Daniel Reschetow added a comment - Are there any plans for backporting this fix to 8.20 LTS?

            Anne Pan added a comment -

            Please fix this in 8.20.X. Thanks

            Anne Pan added a comment - Please fix this in 8.20.X. Thanks

            quangtt added a comment -

            Is there any update on this issue?

            quangtt added a comment - Is there any update on this issue?

            Сергей Крупицкий added a comment - - edited

            +1

            I've just repeated same issue... Not critical, but annoying...

            Сергей Крупицкий added a comment - - edited +1 I've just repeated same issue... Not critical, but annoying...

            smirninini added a comment -

            +1

            smirninini added a comment - +1

            Christian Seuß added a comment -

            Issue still open. Disturbs daily processes

            Christian Seuß added a comment - Issue still open. Disturbs daily processes

              8b4b9094954b Oscar Daly (Inactive)
              nmohdkhalid Nabil
              Affected customers:
              185 This affects my team
              Watchers:
              135 Start watching this issue

                Created:
                Updated:
                Resolved: