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  1. Jira Server and Data Center
  2. JRASERVER-46035

Attachment button to embed attachment not available when commenting during issue transition or comment edit

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      Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Summary

      The attachment button is not available when commenting in the same transition where attachment is uploaded to the issue. The same happens when user is editing an existing comment.

      Scenario 1, issue transition

      Steps to Reproduce

      1. Edit a screen to have attachment field and comment field
      2. Associate the screen with a workflow
      3. Transition the issue to the point where it will use the screen
      4. Add an attachment and upon commenting the attachment button is not available to be selected

      Expected Results

      The attachment button is available and can be selected

      Actual Results

      No attachment button is available

      Scenario 2, editing a comment

      Steps to Reproduce

      1. Add a comment to an issue
      2. Edit the comment and click on the add attachment option

      Expected Results

      Browse attachment is displayed

      Actual Results

      Browse attachment is not displayed

      Notes

      The attachment button in comments will be available if there are existing attachments in the issue before the transition.

      Workaround

      1. Add attachment first, then in another screen add comment with embedded attachment.
      2. Drag and drop attachments to the comment field (the attachment will be uploaded and embedded into the comment)
      3. The Attachment button will only appear on a Transition screen when there are existing attachments in the ticket, however, there's no option to browse and upload the attachment by clicking on the "+ Browse" link from the drop-down of the Attachment button. Hence, the workaround is to add the system Attachments field to the transition screen.

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              Assignee:
              Unassigned
              Reporter:
              nmohdkhalid Nabil
              Votes:
              46 Vote for this issue
              Watchers:
              42 Start watching this issue

                Dates

                Created:
                Updated: