We couldn't load all Actvitity tabs. Refresh the page to try again.
If the problem persists, contact your Jira admin.
IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-46035

Attachment button to embed attachment not available when commenting during issue transition or comment edit

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Summary

      The attachment button is not available when commenting in the same transition where attachment is uploaded to the issue. The same happens when user is editing an existing comment.

      Scenario 1, issue transition

      Steps to Reproduce

      1. Edit a screen to have attachment field and comment field
      2. Associate the screen with a workflow
      3. Transition the issue to the point where it will use the screen
      4. Add an attachment and upon commenting the attachment button is not available to be selected

      Expected Results

      The attachment button is available and can be selected

      Actual Results

      No attachment button is available

      Scenario 2, editing a comment

      Steps to Reproduce

      1. Add a comment to an issue
      2. Edit the comment and click on the add attachment option

      Expected Results

      Browse attachment is displayed

      Actual Results

      Browse attachment is not displayed

      Notes

      • The attachment button in comments will be available if there are existing attachments in the issue before the transition.
      • In Jira 8.20.x, the attachment button does show up, but after clicking it, it disappears again.

      Workaround

      1. Add attachment first, then in another screen add comment with embedded attachment.
      2. Drag and drop attachments to the comment field (the attachment will be uploaded and embedded into the comment)
      3. The Attachment button will only appear on a Transition screen when there are existing attachments in the ticket, however, there's no option to browse and upload the attachment by clicking on the "+ Browse" link from the drop-down of the Attachment button. Hence, the workaround is to add the system Attachments field to the transition screen.

            Loading...
            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Data Center'
            1. Jira Data Center
            2. JRASERVER-46035

            Attachment button to embed attachment not available when commenting during issue transition or comment edit

                NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

                Summary

                The attachment button is not available when commenting in the same transition where attachment is uploaded to the issue. The same happens when user is editing an existing comment.

                Scenario 1, issue transition

                Steps to Reproduce

                1. Edit a screen to have attachment field and comment field
                2. Associate the screen with a workflow
                3. Transition the issue to the point where it will use the screen
                4. Add an attachment and upon commenting the attachment button is not available to be selected

                Expected Results

                The attachment button is available and can be selected

                Actual Results

                No attachment button is available

                Scenario 2, editing a comment

                Steps to Reproduce

                1. Add a comment to an issue
                2. Edit the comment and click on the add attachment option

                Expected Results

                Browse attachment is displayed

                Actual Results

                Browse attachment is not displayed

                Notes

                • The attachment button in comments will be available if there are existing attachments in the issue before the transition.
                • In Jira 8.20.x, the attachment button does show up, but after clicking it, it disappears again.

                Workaround

                1. Add attachment first, then in another screen add comment with embedded attachment.
                2. Drag and drop attachments to the comment field (the attachment will be uploaded and embedded into the comment)
                3. The Attachment button will only appear on a Transition screen when there are existing attachments in the ticket, however, there's no option to browse and upload the attachment by clicking on the "+ Browse" link from the drop-down of the Attachment button. Hence, the workaround is to add the system Attachments field to the transition screen.

                        8b4b9094954b Oscar Daly (Inactive)
                        nmohdkhalid Nabil
                        Votes:
                        185 Vote for this issue
                        Watchers:
                        135 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            8b4b9094954b Oscar Daly (Inactive)
                            nmohdkhalid Nabil
                            Affected customers:
                            185 This affects my team
                            Watchers:
                            135 Start watching this issue

                              Created:
                              Updated:
                              Resolved: