Details
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Suggestion
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Resolution: Won't Do
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Description
NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.
As per the documentation in https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email , when a mail handler process an email, it first try to locate an issue key using the summary or the in-reply-to header and happen the email that issue, otherwise creating an issue on the configured project for the mail handler.
This can cause conflict in a setup where email addresses, mail handler and project are 1 to 1.
A mail handler could add a comment to another issue which has a similar key in the subject.
It would be convenient to have an option to have a mail handler be exclusive to a project, on creation AND commenting.
The logic would be:
Search in summary or in-reply-to header for an issue key.
If key exist AND issue is the mail handler project : Add comment
Otherwise Create issue in the mail handler project
Attachments
Issue Links
- is related to
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JRASERVER-67489 Provide an option to enable/disable cross commenting for the JIRA Core mail handler
- Gathering Interest
- relates to
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JRACLOUD-44569 Allow mail handler to only manage a specific project
- Closed
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JRASERVER-31190 Mail Handler to comment only with associated projects
- Closed