Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-44569

Allow mail handler to only manage a specific project

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Won't Do
    • None
    • None
    • None
    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      As per the documentation in https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email , when a mail handler process an email, it first try to locate an issue key using the summary or the in-reply-to header and happen the email that issue, otherwise creating an issue on the configured project for the mail handler.

      This can cause conflict in a setup where email addresses, mail handler and project are 1 to 1.
      A mail handler could add a comment to another issue which has a similar key in the subject.

      It would be convenient to have an option to have a mail handler be exclusive to a project, on creation AND commenting.

      The logic would be:
      Search in summary or in-reply-to header for an issue key.
      If key exist AND issue is the mail handler project : Add comment
      Otherwise Create issue in the mail handler project

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              49380b3a1ecf Philippe Busque
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: