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  1. Jira Platform Cloud
  2. JRACLOUD-44569

Allow mail handler to only manage a specific project

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      NOTE: This suggestion is for JIRA Cloud. Using JIRA Server? See the corresponding suggestion.

      As per the documentation in https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email , when a mail handler process an email, it first try to locate an issue key using the summary or the in-reply-to header and happen the email that issue, otherwise creating an issue on the configured project for the mail handler.

      This can cause conflict in a setup where email addresses, mail handler and project are 1 to 1.
      A mail handler could add a comment to another issue which has a similar key in the subject.

      It would be convenient to have an option to have a mail handler be exclusive to a project, on creation AND commenting.

      The logic would be:
      Search in summary or in-reply-to header for an issue key.
      If key exist AND issue is the mail handler project : Add comment
      Otherwise Create issue in the mail handler project

              Unassigned Unassigned
              49380b3a1ecf Philippe Busque
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