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Bug
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Resolution: Won't Fix
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Low (View bug fix roadmap)
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None
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6.0.3, 6.0.6
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6
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Severity 3 - Minor
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======== Steps to reproduce =======
- Connect JIRA to LDAP directory and sync. (Connector type)
- Assign some issues in a project to an LDAP user in JIRA.
- Delete the user in LDAP, and sync again in JIRA.
- Going to the Project Overview page, the issues tab, we can see that those assigned issues in #2 has become unassigned due to the deleted LDAP user: UnassignedIssue.jpg
- If you click on the Unassigned link, it will bring you to the Issue Navigator to see the list of unassigned issues. But the list is empty: Filter.jpg
======== Expected Behavior =========
- The issue navigator should show the unassigned issues. (previously assigned to the deleted LDAP user)
Reindexing does not help.
- is caused by
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JRASERVER-35018 Ability to detect a deleted user in LDAP and disable that user
- Closed
- is cloned from
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JRADEV-23806 Failed to load
[JRASERVER-34246] Deleted LDAP user's assigned issues cannot be searched in Issue Navigator even though it shows in Project Overview
These issues are still assigned, to a particular username, its just that there are no accounts with that username in any of our User directories.
If you view these issues in the View issue page, you will see this.
So my initial reaction is to say that the Issue Nav is right, and the Project Overview is wrong.
On the other hand, having issues reported by "phantom" users is probably OK, but having them assigned to phantom users is a real problem for customers.
They probably want some way to search for deleted users in order to sort this out? Having the Overview show a count of "issues assigned to invalid users" may be useful?
(it may include deleted and also inactive users?)
Thank you for taking the time to file and comment on this issue. Feedback like yours helps us release valuable Jira features that solve problems for the greater customer base. To that end, we aim to keep our issues up-to-date so that they accurately reflect current customer needs.
Because there has been no customer activity on this issue in a long time, we have marked it as closed. If you still feel that this issue is still relevant to your needs, please feel free to raise a new issue and link to this one.
Jakub,
Jira DC Quality Engineering