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  1. Jira Data Center
  2. JRASERVER-28081

@Mention failed if the user mail visibility is set to Hidden

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      After setting the "User mail Visibility" to Hidden in the "General Configuration", the autocomplete does not render any user when using the @Mention functionality in comment. Only the first letter is shown in the auto-complete dropdown with the message "no matching users found".

      As a workaround solution in JIRA 5, you can set the user email visible for all or visible for login users.

            [JRASERVER-28081] @Mention failed if the user mail visibility is set to Hidden

            Oswaldo Hernandez (Inactive) added a comment -

            Hi holger.behrens and all watching the issue, an status update on this

            One of our developers took a quick look at this issue and identified a quick fix for the problem at hand, so this will make it to JIRA 6.1.1

            Regards,

            Oswaldo Hernández.
            JIRA Bugmaster.
            [Atlassian].

            Oswaldo Hernandez (Inactive) added a comment - Hi holger.behrens and all watching the issue, an status update on this One of our developers took a quick look at this issue and identified a quick fix for the problem at hand, so this will make it to JIRA 6.1.1 Regards, Oswaldo Hernández. JIRA Bugmaster. [Atlassian] .

            Oswaldo Hernandez (Inactive) added a comment -

            Hi holger.behrens,

            Thanks for showing your interest in this issue.

            This is a bug we would still like to fix. However, we are currently working through higher priority issues in other areas, so this is not scheduled to be fixed in any stable release soon.

            Having said that, please feel free to watch this issue as I will update the status as soon as it changes.

            Regards,

            Oswaldo Hernández.
            JIRA Bugmaster.
            [Atlassian].

            Oswaldo Hernandez (Inactive) added a comment - Hi holger.behrens , Thanks for showing your interest in this issue. This is a bug we would still like to fix. However, we are currently working through higher priority issues in other areas, so this is not scheduled to be fixed in any stable release soon. Having said that, please feel free to watch this issue as I will update the status as soon as it changes. Regards, Oswaldo Hernández. JIRA Bugmaster. [Atlassian] .

            Deleted Account (Inactive) added a comment -

            We are using our Jira as a service desk too, and we really don't want our customers to see the email addresses of our developers.

            Can you please fix this asap?

            Deleted Account (Inactive) added a comment - We are using our Jira as a service desk too, and we really don't want our customers to see the email addresses of our developers. Can you please fix this asap?

            Oswaldo Hernandez (Inactive) added a comment -

            dcurrie@atlassian.com Can you please fix up the KB article linked to this issue, it appears to be broken atm?

            Cheers,
            Os.

            Oswaldo Hernandez (Inactive) added a comment - dcurrie@atlassian.com Can you please fix up the KB article linked to this issue, it appears to be broken atm? Cheers, Os.

            Matthew Pack added a comment - - edited

            We have the same issue and have temporarily solved it by using Show to logged in users only on the User Email Visibility setting under:

            • System
              • General Configuration
                • User Email Visibility

            Matthew Pack added a comment - - edited We have the same issue and have temporarily solved it by using Show to logged in users only on the User Email Visibility setting under: System General Configuration User Email Visibility

            randy zhu added a comment -

            Please make this work without the work around. It would be valuable to us and other customers that do not wish to make their emails public.

            randy zhu added a comment - Please make this work without the work around. It would be valuable to us and other customers that do not wish to make their emails public.

            Björn Kraus added a comment -

            For the workaround works to make mentions work. However we do not want to publish our intern email addresses as well. We hope this issue gets resolved soon.

            Björn Kraus added a comment - For the workaround works to make mentions work. However we do not want to publish our intern email addresses as well. We hope this issue gets resolved soon.

            Markus Krieg added a comment -

            The workaround does not work for us since the whole purpose is to hide our internal email addresses from our external testers.

            Markus Krieg added a comment - The workaround does not work for us since the whole purpose is to hide our internal email addresses from our external testers.

              rtekhov Roman Tekhov (Inactive)
              yilinmo Yilin (Inactive)
              Affected customers:
              8 This affects my team
              Watchers:
              16 Start watching this issue

                Created:
                Updated:
                Resolved: