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  1. Jira Server and Data Center
  2. JRASERVER-25496

Importing a file with an expired licence during Setup leaves the instance non-working with no way to fix the licence

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Details

    • 4.04
    • Severity 2 - Major
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      Atlassian Update – 04 December 2017

      Hi everyone,

      We have recently reviewed this issue and the overall interest in the problem. As the issue hasn't collect votes, watchers, comments, or support cases from many customers during its lifetime, it's very low on our priority list, and will not be fixed in the foreseeable future. That's why we've decided to resolve it as Time Out.

      Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. The Jira team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. Please consult the Atlassian Bugfix Policy for more details.

      We understand how disappointing this decision may be, but we hope you'll appreciate our transparent approach and communication.

      Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments.

      Thank you,
      Ignat Alexeyenko
      Jira Bugmaster

      Show
      Atlassian Update – 04 December 2017 Hi everyone, We have recently reviewed this issue and the overall interest in the problem. As the issue hasn't collect votes, watchers, comments, or support cases from many customers during its lifetime, it's very low on our priority list, and will not be fixed in the foreseeable future. That's why we've decided to resolve it as Time Out . Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. The Jira team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. Please consult the Atlassian Bugfix Policy for more details. We understand how disappointing this decision may be, but we hope you'll appreciate our transparent approach and communication. Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments. Thank you, Ignat Alexeyenko Jira Bugmaster

    Description

      On initial JIRA 4.4 setup, if you import a JIRA data file that contains an expired licence, the admin gets stuck with no way to fix the licence.

      1) Start up a brand new JIRA 4.4 instance.
      2) Import an XML file with an expired lience.
      3) The import is completed but the instance shows a Johnson screen:

      There is no way provided to fix the licence and continue with using the instance. The only workaround is to delete the database and start again from scratch.

      In previous versions of JIRA, this error message linked to a page where you could update the licence.

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              Unassigned Unassigned
              pwyatt Penny Wyatt (On Leave to July 2021)
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              Dates

                Created:
                Updated:
                Resolved: