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  1. Jira Software Data Center
  2. JSWSERVER-13915

JIRA fails to upgrade after expired license is entered

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Details

    • Bug
    • Resolution: Timed out
    • Medium
    • None
    • None
    • Fisheye Plugin
    • 1
    • Severity 2 - Major
    • Hide
      Atlassian Update – 11 October 2019

      Hi everyone,

      After reviewing the overall customer interest and impact of this bug report we have decided to close this issue down. Our analysis has shown that over time this issue hasn't collected a significant number of votes, watchers, comments, or support cases from customers and therefore has remained very low on our priority list. Given these findings we can conclude it will not be fixed in the foreseeable future and wish to be transparent about our priorities by closing it as Timed Out.

      Although we're aware this issue may be still important to those of you who were involved in the initial conversations around it, we want to be clear by managing your expectations regarding the likelihood of a fix for it. The Jira team do their best to prioritise the issues that have high and critical impact with broad pervasiveness reflected in series of different factors. You can learn more about this by reading our Bug Fixing Policy.

      To see what the Jira team is currently working on and has recently delivered see the following dashboards:

      We understand that hearing a decision like this can be disappointing, but we hope you'll appreciate our transparent approach to product priorities and communications. We will continue to watch this issue for further updates, so please feel free to share any thoughts in the comments.

      Thank you,

      Pawel Drygas,

      Jira Server Bugmaster

      Show
      Atlassian Update – 11 October 2019 Hi everyone, After reviewing the overall customer interest and impact of this bug report we have decided to close this issue down. Our analysis has shown that over time this issue hasn't collected a significant number of votes, watchers, comments, or support cases from customers and therefore has remained very low on our priority list. Given these findings we can conclude it will not be fixed in the foreseeable future and wish to be transparent about our priorities by closing it as Timed Out . Although we're aware this issue may be still important to those of you who were involved in the initial conversations around it, we want to be clear by managing your expectations regarding the likelihood of a fix for it. The Jira team do their best to prioritise the issues that have high and critical impact with broad pervasiveness reflected in series of different factors. You can learn more about this by reading our Bug Fixing Policy . To see what the Jira team is currently working on and has recently delivered see the following dashboards: Jira Server and Data Center: Recently resolved issues Jira Server and Data Center: Current work and future plans Jira Server and Data Center: Bug Fix Board We understand that hearing a decision like this can be disappointing, but we hope you'll appreciate our transparent approach to product priorities and communications. We will continue to watch this issue for further updates, so please feel free to share any thoughts in the comments. Thank you, Pawel Drygas, Jira Server Bugmaster

    Description

      NOTE: This bug report is for JIRA Software Server. Using JIRA Software Cloud? See the corresponding bug report.

      If you enter an expired license key when installing JIRA for the first time, the upgrade will fail when a valid license key is entered.

      To reproduce:

      1. Deploy a fresh version of JIRA 3.13.2 standalone
      2. In the setup wizard, enter an expired license key
      3. Enter a valid license key when notified that the old key is expired
      4. Restart the server
      2008-12-31 11:20:00,328 main ERROR [com.atlassian.jira.ComponentManager] Error occurred while starting component.
      java.lang.IllegalArgumentException: Cannot find Screen with id '3'.
              at com.atlassian.jira.workflow.WorkflowActionsBean.getFieldScreenForView(WorkflowActionsBean.java:83)
              at com.atlassian.jira.workflow.AbstractJiraWorkflow.reset(AbstractJiraWorkflow.java:415)
              at com.atlassian.jira.workflow.AbstractJiraWorkflow.<init>(AbstractJiraWorkflow.java:38)
              at com.atlassian.jira.workflow.DefaultJiraWorkflow.<init>(DefaultJiraWorkflow.java:17)
              at com.atlassian.jira.workflow.OSWorkflowManager.getWorkflow(OSWorkflowManager.java:172)
              at com.atlassian.jira.workflow.OSWorkflowManager.getWorkflows(OSWorkflowManager.java:69)
              at com.atlassian.jira.ext.fisheye.upgrade.perforce.PerforceUpdateCreateJobFunctionTask.doUpgrade(PerforceUpdateC
      reateJobFunctionTask.java:39)
              at com.atlassian.jira.ext.fisheye.upgrade.FishEyeUpgradeManagerImpl.doUpgrades(FishEyeUpgradeManagerImpl.java:67
      )
              at com.atlassian.jira.ext.fisheye.FishEyeManagerImpl.doUpgrades(FishEyeManagerImpl.java:116)
              at com.atlassian.jira.ext.fisheye.FishEyeManagerImpl.start(FishEyeManagerImpl.java:73)
              at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:751)
              at com.atlassian.jira.ComponentManager.start(ComponentManager.java:675)
              at com.atlassian.jira.upgrade.ConsistencyLauncher.contextInitialized(ConsistencyLauncher.java:42)
              at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:3764)
              at org.apache.catalina.core.StandardContext.start(StandardContext.java:4216)
              at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
              at org.apache.catalina.core.StandardHost.start(StandardHost.java:736)
              at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
              at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
              at org.apache.catalina.core.StandardService.start(StandardService.java:448)
              at org.apache.catalina.core.StandardServer.start(StandardServer.java:700)
              at org.apache.catalina.startup.Catalina.start(Catalina.java:552)
              at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
              at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
              at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
              at java.lang.reflect.Method.invoke(Method.java:585)
              at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295)
              at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433)
      2008-12-31 11:20:00,343 main FATAL [atlassian.jira.upgrade.ConsistencyLauncher] A RuntimeException occurred during Consi
      stencyLauncher servlet context initialisation - Error occurred while starting component..
      com.atlassian.jira.InfrastructureException: Error occurred while starting component.
              at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:757)
              at com.atlassian.jira.ComponentManager.start(ComponentManager.java:675)
              at com.atlassian.jira.upgrade.ConsistencyLauncher.contextInitialized(ConsistencyLauncher.java:42)
              at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:3764)
              at org.apache.catalina.core.StandardContext.start(StandardContext.java:4216)
              at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
              at org.apache.catalina.core.StandardHost.start(StandardHost.java:736)
              at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
              at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
              at org.apache.catalina.core.StandardService.start(StandardService.java:448)
              at org.apache.catalina.core.StandardServer.start(StandardServer.java:700)
              at org.apache.catalina.startup.Catalina.start(Catalina.java:552)
              at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
              at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
              at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
              at java.lang.reflect.Method.invoke(Method.java:585)
              at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295)
              at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433)
      Caused by: java.lang.IllegalArgumentException: Cannot find Screen with id '3'.
              at com.atlassian.jira.workflow.WorkflowActionsBean.getFieldScreenForView(WorkflowActionsBean.java:83)
              at com.atlassian.jira.workflow.AbstractJiraWorkflow.reset(AbstractJiraWorkflow.java:415)
              at com.atlassian.jira.workflow.AbstractJiraWorkflow.<init>(AbstractJiraWorkflow.java:38)
              at com.atlassian.jira.workflow.DefaultJiraWorkflow.<init>(DefaultJiraWorkflow.java:17)
              at com.atlassian.jira.workflow.OSWorkflowManager.getWorkflow(OSWorkflowManager.java:172)
              at com.atlassian.jira.workflow.OSWorkflowManager.getWorkflows(OSWorkflowManager.java:69)
              at com.atlassian.jira.ext.fisheye.upgrade.perforce.PerforceUpdateCreateJobFunctionTask.doUpgrade(PerforceUpdateC
      reateJobFunctionTask.java:39)
              at com.atlassian.jira.ext.fisheye.upgrade.FishEyeUpgradeManagerImpl.doUpgrades(FishEyeUpgradeManagerImpl.java:67
      )
              at com.atlassian.jira.ext.fisheye.FishEyeManagerImpl.doUpgrades(FishEyeManagerImpl.java:116)
              at com.atlassian.jira.ext.fisheye.FishEyeManagerImpl.start(FishEyeManagerImpl.java:73)
              at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:751)
              ... 17 more
      2008-12-31 11:20:00,406 main ERROR [ContainerBase.[Catalina].[localhost].[/]] Exception sending context initialized even
      t to listener instance of class com.atlassian.jira.upgrade.ConsistencyLauncher
      com.atlassian.jira.InfrastructureException: Error occurred while starting component.
              at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:757)
              at com.atlassian.jira.ComponentManager.start(ComponentManager.java:675)
              at com.atlassian.jira.upgrade.ConsistencyLauncher.contextInitialized(ConsistencyLauncher.java:42)
              at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:3764)
              at org.apache.catalina.core.StandardContext.start(StandardContext.java:4216)
              at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
              at org.apache.catalina.core.StandardHost.start(StandardHost.java:736)
              at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1014)
              at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:443)
              at org.apache.catalina.core.StandardService.start(StandardService.java:448)
              at org.apache.catalina.core.StandardServer.start(StandardServer.java:700)
              at org.apache.catalina.startup.Catalina.start(Catalina.java:552)
              at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
              at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
              at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
              at java.lang.reflect.Method.invoke(Method.java:585)
              at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:295)
              at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:433)
      Caused by: java.lang.IllegalArgumentException: Cannot find Screen with id '3'.
              at com.atlassian.jira.workflow.WorkflowActionsBean.getFieldScreenForView(WorkflowActionsBean.java:83)
              at com.atlassian.jira.workflow.AbstractJiraWorkflow.reset(AbstractJiraWorkflow.java:415)
              at com.atlassian.jira.workflow.AbstractJiraWorkflow.<init>(AbstractJiraWorkflow.java:38)
              at com.atlassian.jira.workflow.DefaultJiraWorkflow.<init>(DefaultJiraWorkflow.java:17)
              at com.atlassian.jira.workflow.OSWorkflowManager.getWorkflow(OSWorkflowManager.java:172)
              at com.atlassian.jira.workflow.OSWorkflowManager.getWorkflows(OSWorkflowManager.java:69)
              at com.atlassian.jira.ext.fisheye.upgrade.perforce.PerforceUpdateCreateJobFunctionTask.doUpgrade(PerforceUpdateC
      reateJobFunctionTask.java:39)
              at com.atlassian.jira.ext.fisheye.upgrade.FishEyeUpgradeManagerImpl.doUpgrades(FishEyeUpgradeManagerImpl.java:67
      )
              at com.atlassian.jira.ext.fisheye.FishEyeManagerImpl.doUpgrades(FishEyeManagerImpl.java:116)
              at com.atlassian.jira.ext.fisheye.FishEyeManagerImpl.start(FishEyeManagerImpl.java:73)
              at com.atlassian.jira.ComponentManager.quickStart(ComponentManager.java:751)
              ... 17 more
      2008-12-31 11:20:00,968 main INFO [atlassian.jira.upgrade.UpgradeManagerImpl] Detected that an upgrade is needed; existi
      ng data at build 0
      2008-12-31 11:20:00,968 main INFO [atlassian.jira.upgrade.UpgradeManagerImpl] Exporting the existing data..
      2008-12-31 11:20:01,187 main INFO [jira.action.admin.DataExport] Export took 78ms
      2008-12-31 11:20:01,187 main INFO [jira.action.admin.DataExport] Wrote 114 entities to export
      2008-12-31 11:20:01,203 main INFO [atlassian.jira.upgrade.UpgradeManagerImpl] Exported pre-upgrade data to: c:\temp\jira
      \backup\jira_autoexport_20081231_112000.zip
      2008-12-31 11:20:01,203 main INFO [atlassian.jira.upgrade.UpgradeManagerImpl] Doing Upgrade...
      2008-12-31 11:20:01,218 main INFO [atlassian.jira.upgrade.UpgradeManagerImpl] Performing Upgrade Task: Update database f
      or JIRA 1.2
      2008-12-31 11:20:01,250 main INFO [atlassian.jira.upgrade.UpgradeManagerImpl] Upgrade Task: 'Update database for JIRA 1.
      2' succeeded
      

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              Unassigned Unassigned
              tim@atlassian.com TimP
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                Created:
                Updated:
                Resolved: