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  1. Jira Data Center
  2. JRASERVER-24468

Update to v4.3.3 is unable to install as service when v4.3.2 service is still installed

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      When v4.3.2 is still installed (as Windows service) the v4.3.3 installer fails to install a new service.

      The reason is as follows:
      In all previous versions the service's DisplayName was Atlassian JIRA 4.x.x and a new installer would simply add another service with a new version number.
      For some reason this has been changed in v4.3.2, the Display Name is now Apache Tomcat 6. As a result, when a new installer tries to install a new service, this fails because a service with that DisplayName already exists.

      Workaround 1

      Update the service name as per the attached screenshot. The service name comes from the existing service.

      Workaround 2

      Rename the v4.3.2 service in the registry:

      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\JIRA260411164010\DisplayName = Atlassian JIRA 4.3.2

      (On my machine this setting did not take immediate effect, I had to open and close the service's properties in the control panel first)
      After that, the v4.3.3 installer can successfully install the new service.

        1. Epic Bug.JPG
          71 kB
          Sam Omidi
        2. services.png
          10 kB
          Bogdan Dziedzic [Atlassian]

              pleschev Peter Leschev
              990e18fb85f7 Christian Ettinger
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                Created:
                Updated:
                Resolved: