Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-1739

Allow Notification Schemes to be linked to separate SMTP servers

    • 2
    • 34
    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      It would be great if we could create multiple SMTP server configurations with atleast different from configurationsa and then be able to attach an SMTP server to a notification scheme.

      These would enable, together with an EmailHander service, one to create projects with separate email addresses that would be completely integrated to JIRA.

      For example:
      One customer support project sends emails out as support@domain.com. JIRA EmailHandler listens to this box and creates comments from incoming email.

      An internal helpdesk project could then be created that sends out emails as helpdesk@domain.com. JIRA EmailHandler could listen to this box and create comments from incoming email.

      CreateIssueHandler would then be easier to configure since both projects have totally separate email addresses. No user needs to remember two email addresses to comment or create issues.

            [JRASERVER-1739] Allow Notification Schemes to be linked to separate SMTP servers

            Vasu Gowda added a comment -

            Yes this is a must have!!! especially, when we have so many different groups use Jira for diff things.

            Vasu Gowda added a comment - Yes this is a must have!!! especially, when we have so many different groups use Jira for diff things.

            This feature is must-have!!!

            Kristaps Vilcāns added a comment - This feature is must-have!!!

            Vote up!

            Roy van den Berg added a comment - Vote up!

            vote up!

            Cristian Garrido added a comment - vote up!

            vote up!

            pablo.marcos added a comment - vote up!

            Upvoted!

            JuLion Waldeck added a comment - Upvoted!

            up vote - currently causing issues in our 250 user environment...

            Marshall Bernal added a comment - up vote - currently causing issues in our 250 user environment...

            vote up

            Yew Teng Ui added a comment - vote up

            Yeah, really needing this now.  Seems like a no-brainer.

            Jason Freeman added a comment - Yeah, really needing this now.  Seems like a no-brainer.

            Brad Smith added a comment -

            Definitely need this...it would be super helpful.

            Brad Smith added a comment - Definitely need this...it would be super helpful.

            We also need this feature, would be very helpful

            Katya Godneva added a comment - We also need this feature, would be very helpful

            I think its important to have such feature..

            Michael Knoth added a comment - I think its important to have such feature..

            When it will be done?

             

            Grzegorz Gwiazda added a comment - When it will be done?  

            Tamas Bako added a comment -

            So it has been 15 years now. We will never have this functionality, will we?

            Tamas Bako added a comment - So it has been 15 years now. We will never have this functionality, will we?

            We too have this need. We can currently send from multiple addresses within the same domain, but we are expanding capability and need to send e-mails from multiple domains- as our company has domains regarding separate legs of the business that have a need to be connected on the back-end. We use JIRA for multiple service desks, business processes, software development. 

            Derek Botbyl added a comment - We too have this need. We can currently send from multiple addresses within the same domain, but we are expanding capability and need to send e-mails from multiple domains- as our company has domains regarding separate legs of the business that have a need to be connected on the back-end. We use JIRA for multiple service desks, business processes, software development. 

            This is a functionality that would be very helpful for my company.

            Soley Gudmundsdottir added a comment - This is a functionality that would be very helpful for my company.

            Feedzai added a comment -

            This functionality should be implemented. 

            Any ETA on this?

            Feedzai added a comment - This functionality should be implemented.  Any ETA on this?

            +1 For this functionality.

            Any ETA on this??

            Martin Novak added a comment - +1 For this functionality. Any ETA on this??

            This functionality is required in order to make JIRA service desk viable for use in our company.
             

            Luke Haynes added a comment - This functionality is required in order to make JIRA service desk viable for use in our company.  

            This functionality is required in order to make JIRA service desk viable for use in our company.

            wrenitinfrastructure added a comment - This functionality is required in order to make JIRA service desk viable for use in our company.

            This is very much needed! Any ETA on this?

            Sravan Bala added a comment - This is very much needed! Any ETA on this?

            Alex Lopez added a comment -

            For me this functionality is of vital importance. Can you add ? Thanks!!

            Alex Lopez added a comment - For me this functionality is of vital importance. Can you add ? Thanks!!

            Please, this function already.

            Oscar Medina added a comment - Please, this function already.

            If you don't release this functionality i will use OTRS

            Langhui Chen added a comment - If you don't release this functionality i will use OTRS

            Please, We need this. Can you add this functionality? Thanks

             

             

            Miriam Rincón added a comment - Please, We need this. Can you add this functionality? Thanks    

            We desperately need this kind of functionality!!! 

            Jordi Comas added a comment - We desperately need this kind of functionality!!! 

            Please add this. I think previous comments here already stated that this function is needed for most organizational groups that use JIRA.

            Bill Cinense added a comment - Please add this. I think previous comments here already stated that this function is needed for most organizational groups that use JIRA.

            jamiemax added a comment -

            We desperately need this kind of functionality!

            jamiemax added a comment - We desperately need this kind of functionality!

            We could definitely use this.

            Jonathan Hult added a comment - We could definitely use this.

            Это проблема легко решается отправкой почты через Mail Relay.

            Andrey Spivak added a comment - Это проблема легко решается отправкой почты через Mail Relay.

            Ну когда же вы сделаете поддержку нескольких SMTP?

            Aleksey Lykov added a comment - Ну когда же вы сделаете поддержку нескольких SMTP?

            rreiss added a comment -

            We use gmail smtp server and are limited to 2000 emails sent out. Well, we have reached that limit several times and notifications are queue over to the error queue. As you can imagine, this is a real problem for users. I am not sure, but hope, that if we can have multiple smtp servers, then we would double or triple the number of notifications going out.

            rreiss added a comment - We use gmail smtp server and are limited to 2000 emails sent out. Well, we have reached that limit several times and notifications are queue over to the error queue. As you can imagine, this is a real problem for users. I am not sure, but hope, that if we can have multiple smtp servers, then we would double or triple the number of notifications going out.

            Any word on this? In Jira 6.1 this still seems to be out of the picture and it already have been 10 years from the creation of this issue!

            Axel Pardemann added a comment - Any word on this? In Jira 6.1 this still seems to be out of the picture and it already have been 10 years from the creation of this issue!

            Has anything been done on this?

            We would like to like separate SMTP servers per project, in order to correctly configure incoming mail handlers to route new requests/comments on per project basis.

            Please update.

            Thank you!

            Danila Markelov added a comment - Has anything been done on this? We would like to like separate SMTP servers per project, in order to correctly configure incoming mail handlers to route new requests/comments on per project basis. Please update. Thank you!

            Jacques added a comment -

            I'm not sure how corporate users (like myself) can configure JIRA projects to send out mails with different email addresses if they are not able to configure differente SMTP accounts. Unless they want their data to go through 3rd party mail servers.
            With increased security these days SMTP servers need you to log in in order to send mails.

            Jacques added a comment - I'm not sure how corporate users (like myself) can configure JIRA projects to send out mails with different email addresses if they are not able to configure differente SMTP accounts. Unless they want their data to go through 3rd party mail servers. With increased security these days SMTP servers need you to log in in order to send mails.

            Voting for the issue as not to open a duplicate but my request to allow separate SMTP based on the domain being sent to.

            Fraser Hess added a comment - Voting for the issue as not to open a duplicate but my request to allow separate SMTP based on the domain being sent to.

            Vincent Lee added a comment - - edited

            One of the most essential features not supported by JIRA!

            Vincent Lee added a comment - - edited One of the most essential features not supported by JIRA!

            If I understood JIRA-161 correctly, then what is suggested is quite similar to the linked issue.

            Lauri Siljam?ki added a comment - If I understood JIRA-161 correctly, then what is suggested is quite similar to the linked issue.

            br, Lauri S. (via email):

            It is exactly what I was planning to do myself, but for a separate reason. Solving this particular issue would enable Jira to represent different projects better.

            We did however discuss the idea of CreateOrCommentHander and came up with some problems in using just a single email address: If users send emails to enquire status of requests or just to say hello then these emails would create new issues to Jira. Therefore we will most likely setup a separate email address to create new issues.

            Scott Farquhar added a comment - br, Lauri S. (via email): It is exactly what I was planning to do myself, but for a separate reason. Solving this particular issue would enable Jira to represent different projects better. We did however discuss the idea of CreateOrCommentHander and came up with some problems in using just a single email address: If users send emails to enquire status of requests or just to say hello then these emails would create new issues to Jira. Therefore we will most likely setup a separate email address to create new issues.

            We are going to release a CreateOrCommentHandler that will make the decision whether the email it is getting is a create email or a comment email.

            Will this fix your problem?

            I agree that having two mail boxes is nice however.

            Scott Farquhar added a comment - We are going to release a CreateOrCommentHandler that will make the decision whether the email it is getting is a create email or a comment email. Will this fix your problem? I agree that having two mail boxes is nice however.

              Unassigned Unassigned
              d83929f86a66 Lauri Siljam?ki
              Votes:
              195 Vote for this issue
              Watchers:
              118 Start watching this issue

                Created:
                Updated: