User Problem

A Jira Guest never has their AdminHub "Last Seen" date updated, despite the user meeting every criteria listed for having a last active date (API documentation here).

Steps to Reproduce

1. Assign a new user to the Jira Guest role.
2. Login as the user or have the user navigate to a Jira page for at least 2 seconds
3. Wait 24 hours
4. Navigate to the user's profile page in AdminHub, e.g. https://admin.atlassian.com/o/<orgid>/users/<aaid>?tab=productAccess

Expected Results

The user should have a "Last Active" timestamp

Actual Results

"Last Active" shows "Unavailable"

In a HAR file, you will see a network request like:

200 GET https://admin.atlassian.com/gateway/api/admin/v1/orgs/<orgid>/directory/users/<aaid>/last-active-dates

{
    "links": {
        "next": null
    },
    "data": {
        "product_access": [],
        "added_to_org": "20XX-XX-XX",
        "added_to_org_timestamp": "2026-XX-XXT00:00:00.000000Z"
    }
}

Suggested Solutions

Jira Guest last active seen date should be updated.

Current Workarounds

Currently there is no known workaround for this behavior. A workaround will be added here when available