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Bug
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Resolution: Duplicate
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Low
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None
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1
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Severity 3 - Minor
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Issue Summary
There's an issue when dragging or dropping multiple screenshots into tickets. If we upload 5 files at once for example, only 3 or 2 of them will upload, and if we upload 3, only 1 will upload.
Steps to Reproduce
- Have a folder with several images;
- Navigate to a ticket and add a comment (Reply to the customer);
- Click on the "Attach image, video" button, in the upper formatting bar;
- Select multiple files from the folder above (Ctrl+click / Command+click)
- Confirm the selection and observe that not all the files were uploaded;
- The problem happens with the 3 attachment options:
Expected Results
All the files to be uploaded
Actual Results
Only some files are uploaded
Workaround
The alternative would be to individually upload the missing files.
- is duplicated by
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JRACLOUD-93493 Half of the attachments being uploaded to Jira comments.
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- Closed
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- mentioned in
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