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  1. Jira Platform Cloud
  2. JRACLOUD-93585

Attaching multiple files at once causes the system to upload just a few

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      Issue Summary

      There's an issue when dragging or dropping multiple screenshots into tickets. If we upload 5 files at once for example, only 3 or 2 of them will upload, and if we upload 3, only 1 will upload.

      Steps to Reproduce

      1. Have a folder with several images;
      2. Navigate to a ticket and add a comment (Reply to the customer);
      3. Click on the "Attach image, video" button, in the upper formatting bar;
      4. Select multiple files from the folder above (Ctrl+click / Command+click)
      5. Confirm the selection and observe that not all the files were uploaded;
      • The problem happens with the 3 attachment options:
        • Drag and drop / Copy and paste;
        • Clicking on the button:
        • Clicking on the "+" and "Insert image, video or file"

      Expected Results

      All the files to be uploaded

      Actual Results

      Only some files are uploaded

      Workaround

      The alternative would be to individually upload the missing files.

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              Unassigned Unassigned
              23948bcb7742 Jeymson Mattos
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                Created:
                Updated:
                Resolved: