When a JQL that doesn't return any issues is used in Jira Cloud for Excel, the add-in in Excel keeps on loading and never returns that no issues are found.

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    • 2
    • Severity 3 - Minor

      Issue Summary

      When a JQL that doesn't return any issues is used in Jira Cloud for Excel, the add-in in Excel keeps on loading and never returns that no issues are found.

      Steps to Reproduce

      1. Go to Excel online and add install Jira Cloud for Excel.
      2. Go to a cell and use Jira.JQL(<JQL>) function and use a JQL what doesn't return any Jira issues.
      3. Go to Add-ins section in Excel >open Jira cloud for Excel.
      4. In Issues tab select =JIRA>JQL() function under the Import type drop own.
      5. Click on Get data now.

      Expected Results

      The add-in should return that no Jira issues was found.

      Actual Results

      The add-in keeps on loading and never returns that no issues were found.

      Workaround

      Run the JQL in the Jira site issue search(https://<site name>.atlassian.net/issues/?jql=) and then click on AppsExport to Excel.

        1. image-2025-02-10-15-11-20-087.png
          40 kB
          Utkarsh Singh
        2. image-2025-02-10-15-11-38-396.png
          40 kB
          Utkarsh Singh
        3. image-2025-02-10-15-14-04-496.png
          9 kB
          Utkarsh Singh
        4. image-2025-02-10-15-14-15-856.png
          9 kB
          Utkarsh Singh

            Assignee:
            Unassigned
            Reporter:
            Utkarsh Singh
            Votes:
            1 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated: