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  1. Jira Platform Cloud
  2. JRACLOUD-93057

When a JQL that doesn't return any issues is used in Jira Cloud for Excel, the add-in in Excel keeps on loading and never returns that no issues are found.

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      Issue Summary

      When a JQL that doesn't return any issues is used in Jira Cloud for Excel, the add-in in Excel keeps on loading and never returns that no issues are found.

      Steps to Reproduce

      1. Go to Excel online and add install Jira Cloud for Excel.
      2. Go to a cell and use Jira.JQL(<JQL>) function and use a JQL what doesn't return any Jira issues.
      3. Go to Add-ins section in Excel >open Jira cloud for Excel.
      4. In Issues tab select =JIRA>JQL() function under the Import type drop own.
      5. Click on Get data now.

      Expected Results

      The add-in should return that no Jira issues was found.

      Actual Results

      The add-in keeps on loading and never returns that no issues were found.

      Workaround

      Run the JQL in the Jira site issue search(https://<site name>.atlassian.net/issues/?jql=) and then click on AppsExport to Excel.

        1. image-2025-02-10-15-11-20-087.png
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          Utkarsh Singh
        2. image-2025-02-10-15-11-38-396.png
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          Utkarsh Singh
        3. image-2025-02-10-15-14-04-496.png
          9 kB
          Utkarsh Singh
        4. image-2025-02-10-15-14-15-856.png
          9 kB
          Utkarsh Singh

              Unassigned Unassigned
              28e9293e2864 Utkarsh Singh
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                Created:
                Updated: